Fulfillment Manager

Job Title: Director of ProductionDepartment: Production OperationsReports to: VP of OperationsLocation: On-Site - Santa Fe Springs, CA 90670____________________________________________________________________________________About The Pack Label, Inc.The Pack Label, Inc. (TPL) is a high energy, visionary manufacturing and fulfillment company proudly rooted in the hemp industry. We are passionately dedicated to producing superior quality product offerings while maintaining an unwavering commitment to innovation, precision, and excellence in execution.At TPL, we operate like a championship team, fast-paced, collaborative, and obsessed with results. Every team member plays a critical role in delivering exceptional service and product quality for our customers. We take enormous pride in the work we do, the relationships we build, and the impact we make together.____________________________________________________________________________________Work Environment:Must be capable of lifting 50 pounds and regularly move up to 25 pounds.Ability to maintain a stationary sitting or standing position for up to eight hours a day based on business needs and sales volume. Frequent movements include walking, standing, reaching, bending/stooping, turning, pushing, pulling, raising arms, lifJob Summary:The Fulfillment Manager is responsible for overseeing all aspects of product fulfillment operations within our hemp packing facility. This role ensures that all customer orders are processed, packed, and shipped with the highest levels of quality, compliance, and efficiency. The Fulfillment Manager will lead a team of associates, implement process improvements, enforce GMP standards, and work cross-functionally with Production, Quality, Warehouse, and Logistics to meet company goals and customer expectations.Key Responsibilities:Operational Strategy:Manage daily fulfillment operations, including order picking, packing, labeling, and product releases to the warehouse. Monitor throughput, WIP, and finished goods inventory to ensure orders are fulfilled on time and in full (OTIF).Clearly communicate policies to team members and act as the primary information source for the team. Analyze complex problems, interpret operational needs, and develop integrated, creative solutions.Ensure compliance and consistency throughout the department is maintained, and take corrective action when necessary.Process Improvement: Develop standard operating procedures (SOPs) to meet operational goals. Develop and implement operational strategies to improve warehouse efficiency, reduce shipping errors, and increase order processing speed. Work closely with other departments to streamline fulfillment and quality processes, enhancing overall efficiency. Data Analysis and Reporting:Report weekly on multiple fulfillment and performance indicators (KPIs).Track key KPIs for fulfillment and compliance, including order accuracy, shipping times, and quality metrics. Inventory Management:Collaborate with the inventory team to manage stock levels, ensuring accuracy and optimal warehouse space utilization.Oversee regular cycle counts and physical inventory checks to maintain accurate inventory records. ting, climbing and other active activities. Temperatures can vary between 60 degrees and 90 degrees in some parts of the warehouse; on hot days, temperatures can be over 90 degrees.Qualifications:Education:BS in Business, Engineering, Management, MBA, Supply Chain Management or similar. Experience:2-4 years of experience.3+ years of management experience in a fast-paced manufacturing, production, or distribution environment preferred. The Other DetailsFull-time employment.Compensation: $65,000-$75,000 annual base salary.Benefits: Medical insurance, PTO, Sick Time, HolidaysRetirement: 401k through GuidelineLocation: On-site @ Santa Fe Springs HQ____________________________________________________________________________________Full-time employment.Compensation: $65,000-$75,000 annual base salary.Benefits: Medical insurance, PTO, Sick Time, HolidaysRetirement: 401k through GuidelineLocation: On-site @ Santa Fe Springs HQAt-Will Employment: Your employment with The Pack Labs is on an “at-will” basis. This means your employment may be terminated at any time, with or without notice and with or without cause. Likewise, we respect your right to leave The Pack Labs at any time, with or without notice and with or without cause. Furthermore, The Pack Labs reserves the right to modify or alter an employee’s position, in its sole discretion, with or without cause or advance notice, through actions other than termination, including demotion, promotion, transfer, reclassification, suspension, change of work responsibility, or reassignment.