Operations Manager

General Manager – The Ropes of Southern UtahAbout UsThis is not your average management job.The Ropes of Southern Utah is an exciting, growing entertainment destination with ropes courses, zip lines, attractions, food and beverage, and unforgettable guest experiences. We are looking for an exceptional General Manager to help lead this business from an already amazing to an "OH MY FREAKING HECK," AMAZING.We want a true leader. Someone with industry experience who understands how to create energy, lead people, drive sales, solve problems fast and efficiently, elevate operations, and make guests want to come back again and again.This role is for someone who thrives in hospitality, attractions, entertainment, food service, or guest-experience-driven businesses and knows how to run a high-energy operation with excellence.We're looking for someone who wants to take ownership, build a powerhouse team, raise standards, and help create something people talk about and look forward to both locally and across the nation.Compensation$66,000 - $80,000 yearly, depending on experience, leadership ability, industry background, and proven results.Bonus potential is available.Responsibilities:Lead recruitment, onboarding, and performance management effortsDirect day-to-day business functions and team operationsImplement strategies to optimize efficiency, increase profitability, and elevate the customer experienceAnalyze reports, budgets, and KPIs to inform decisions and maximize profitabilityDevelop and implement strategies to achieve company goals and drive profitabilityMonitor inventory, supplies, maintenance needs, and operational flowHelp improve systems, efficiency, profitability, and team performanceLead by example with urgency, positivity, professionalism, and hustleMaintain strong standards in presentation, service, and execution across all areasWork closely with ownership to help grow the business and execute the visionQualifications:Prior General Manager, Operations Manager, Assistant General Manager, or senior leadership experience requiredStrong experience in hospitality, family entertainment, attractions, food service, restaurant, recreation, or a similar fast-paced, guest-focused industryProven ability to lead teams, manage operations, and drive strong guest satisfactionStrong leadership presence with the ability to inspire, coach, and hold people accountableExcellent communication and problem-solving skillsHighly organized, self-motivated, and action-orientedComfortable in a fast-paced, hands-on environmentStrong understanding of customer service, team leadership, and operational executionAble to manage multiple moving parts without losing attention to detailWilling to work evenings, weekends, holidays, and peak operating times as neededPassion for creating a fun, safe, high-energy guest experienceBrings a proactive mindset and thrives in a fast-paced environmentAble to multitask without losing focus or momentumAbout Company:The Doughnuttery and Custard Concept is located inside the Ropes Complex at The Ropes of Southern Utah, a fast-growing entertainment destination in Hurricane, just minutes from Sand Hollow Reservoir and 30 minutes to Zion National Park.Our facility combines ropes courses, 1,000+ ft zip lines, axe throwing, games, desserts, and group events into one high-energy guest experience. We're not a typical workplace, but an active, fast-paced environment!We're building a team of outgoing, motivated individuals who bring energy, positivity, and a strong work ethic. This is a great fit for people who enjoy being around others, staying active, and creating fun, memorable experiences for guests.We value reliability, initiative, and personality. Strong performers will have opportunities for more hours, cross-training, and growth within the company.If you're the type of person people naturally enjoy being around—and you like working in a fun, high-energy environment—you'll thrive here.