Customer Service Representative

A growing high-tech manufacturing company in the Palo Alto area is seeking a Customer Service / Sales Representative to support existing customers while helping generate new business opportunities.This role sits at the intersection of customer service, inside sales, and technical order management, making it ideal for someone who enjoys working with customers, coordinating with engineering and operations teams, and driving revenue growth.Key Responsibilities• Act as the primary contact for assigned customer accounts, handling inquiries, order updates, and general support• Prepare quotes, process sales orders, and manage customer requests from RFQ through delivery• Track shipments, order status, and customer requirements through internal ERP/CRM systems• Work cross-functionally with engineering, production, quality, and accounting teams to ensure customer expectations are met• Follow up on outstanding quotations and identify opportunities to expand existing accounts• Assist with customer portals, documentation, and order administration• Support collections and coordinate pro forma invoices when requiredPreferred Background• Bachelor's degree in Business, Engineering, or related discipline preferred• 3+ years of experience in customer service, inside sales, sales support, or account coordination• Experience supporting customers in technical, electronics, aerospace, or manufacturing environments is a plus• Strong communication and relationship-building skills• Familiarity with ERP or CRM platforms• Highly organized with the ability to manage multiple orders and priorities simultaneously