Restoration Coordinator I (Michigan)

Now Hiring: Restoration CoordinatorMichigan | Hybrid/Field-Based OpportunityAre you someone who thrives in a fast-paced environment where customer service, coordination, and problem-solving come together? We are seeking a highly organized and customer-focused Restoration Coordinator to support property restoration efforts following utility field work.In this role, you will serve as the final point of contact for customers, ensuring property restoration projects are completed safely, efficiently, and with a strong commitment to customer satisfaction.What You'll DoCoordinate and manage property restoration work orders from start to finishSchedule and oversee contractor workloads to ensure timely project completionMeet directly with customers, contractors, inspectors, and municipalities to plan restoration projectsInvestigate property damage claims and determine appropriate resolutionsNegotiate customer settlements and resolve restoration concerns professionallySecure permits and notify municipalities of upcoming and completed restoration workTrack contractor assignments, performance metrics, and restoration activities using SAP, SharePoint, and ExcelFacilitate weekly contractor/vendor meetings regarding schedules, safety, performance, and customer concernsReview contractor invoices, purchase orders, and scope changes for accuracy and approvalWhat We're Looking ForStrong customer service and negotiation experienceExcellent communication and relationship-building skillsHigh attention to detail and ability to manage multiple prioritiesExperience working with contractors, vendors, municipalities, or field operationsProficiency with Microsoft Excel, including modifying formulas and tracking dataSAP experience preferred, including reporting and order managementFamiliarity with SharePoint and document management systemsAbility to investigate issues, make sound decisions, and resolve customer concerns effectivelyIdeal Backgrounds May IncludeProject CoordinationUtility OperationsConstruction AdministrationProperty RestorationField Service CoordinationMunicipal or Contractor ManagementCustomer Claims or Damage ResolutionWhy Join Us?Opportunity to work directly with customers and community partnersDynamic role with a mix of office, field, and coordination responsibilitiesCollaborative team environment with strong operational supportAbility to make a direct impact on customer experience and restoration qualityIf you enjoy problem-solving, coordinating projects, working with customers, and driving projects to completion, we'd love to connect with you.Apply today or message me directly to learn more!