Training Administrator

The Training Administrator provides essential operational and administrative support to the Staff Learning & Development function, ensuring seamless coordination, tracking, and delivery of training programs across the Houston Zoo. This role manages logistics, scheduling, communications, compliance tracking, and reporting, serving as the backbone of the Zoo's learning infrastructure. By absorbing high-volume administrative and reactive tasks, the Training Administrator supports strategic learning initiatives aligned with the Zoo's mission, vision, core values, and forthcoming strategic plan. This position plays a critical role in strengthening organizational effectiveness, consistency, and staff development outcomes.Our Mission: Houston Zoo connects communities with animals, inspiring action to save wildlife.Our Vision: Houston Zoo will be a leader in the global movement to save wildlife.Job Duties and Responsibilities:Coordinate logistics for all staff training sessions, including space reservations, room setup and reset, materials preparation, and supply managementProvide reliable administrative infrastructure that enables expanded leadership development, emotional intelligence training, neurodiversity education, and staff development initiativesServe as the first point of contact for training-related questions, schedule changes, and LMS troubleshootingIntercept and resolve daily, unplanned administrative training needs to prevent disruption to strategic L&D workMaintain organized records, spreadsheets, and documentation related to training compliance and reportingManage training registration, sign-in, attendance tracking, and follow-up documentation within the Learning Management System (LMS)Maintain accurate LMS records, including training assignments, completions, and transcript updatesBuild and manage LMS features such as auto-reminders, surveys, training modules, and reporting toolsRun monthly and quarterly compliance and completion reports (e.g., overdue training, completion lists, term/inactive user lists, etc)Establish reporting hierarchies and support managers in accessing and understanding LMS reportsAdminister Defensive Driving certification tracking, including expiration monitoring, staff reminders, record maintenance, etcManage certification requirements, including continuous training tracking, LMS updates, and manual assignment of required courses to new hiresSupport large-scale recertification efforts and maintain year-round compliance recordsDraft and post training announcements, reminders, and updates via internal communication platforms (e.g., Watering Hole)Contributes to saving animals in the wild through reduction of waste, water and energy use and inspiring guests and staff to take wildlife protecting actions.Performs other duties as assigned.Education and Experience:High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.ABOUT HOUSTON ZOOThe Houston Zoo is made up of many moving parts with over 6,000 permanent residents (our animals) for whom we provide housing, meals, medical care and, yes, even education! There are over 2 million guests each year who come to experience our incredible variety of animals and ecosystems, as well as attend special private and public events and entertainment. Our dedicated staff works around the clock to ensure that the Zoo is always running smoothly for the safety and well-being of our residents and guests. We strive to ensure the protection of all the counterparts of the animals we have at the Zoo and in the wild.Join the Houston Zoo and become a part of an organization that is focused on the preservation of wildlife and their habitats by combining conservation with education and promotion of sustainable livelihoods in the local communities. Houston Zoo is an Equal Opportunity Employer.DisclaimerThe above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as a complete inventory of all responsibilities, duties and skills required for the position. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an at-will basis.BenefitsFull-time, regular positions are offered the following benefits.Medical and Prescription DrugVisionDentalBasic Life AD&D (100% Employer Paid)Short Term Disability (100% Employer Paid)Long Term Disability (100% Employer Paid)Supplemental LifeFlexible Spending Account / Health Savings Account401k, with employer matchFull-time and Part-Time, regular positions are offered the following additional benefits.Free Zoo MembershipFree Guest PassesDiscounts on Food, Merchandise, Attractions, Admission and ProgramsFree parkingHouston Zoo is an Equal Opportunity Employer