Supervisor, Point of Care Testing & OP Phlebotomy

Job Description Summary Under the general direction of the Director of Laboratory Services and in conjunction with the CLIA Lab Director, and Chief of Pathology, is responsible for supervising the operations of the Outpatient Phlebotomy services both on-site and off-site, the Outreach Phlebotomy services, and Point of Care Services conducted under the Laboratory's CLIA licenses. Ensures adequate staffing, orders received are compliant, orders entered are accurate and complete, and specimens collected are correct and submitted for processing in a timely manner. Ensures phlebotomy service needs of internal and external clients are identified and plans are developed and implemented to meet them. May be required to perform phlebotomy and POCC duties as needed. POC supervisory duties will include but not limited to working with Nursing, Respiratory, Operating Room and other departments in need of POC services.Job DescriptionESSENTIAL FUNCTIONS1 - Supervises all work performed within the sections of Outreach and Outpatient Phlebotomy and Point Of Care Services. This will include, but is not limited to, organizing workflow and prioritizing work as needed, responsibility for quality of all tests performed, organizing workflow and prioritizing work as needed. Ensures hired staff performs phlebotomy and POC duties/testing according to established procedures. Coordinates the Point of Care testing program for the laboratory. This includes, but is not limited to a - Assures that work is performed efficiently and consistently in compliance with established policies and procedures. b - Reviews daily work by observation and workload/management reports (e.g. pending, outstanding, unreceived specimens) to ensure adherence to prescribed procedures and methods. c - Redirects section resources (personnel, time, etc.) as needed to insure achievement of objectives within predetermined timetable. d - Evaluates existing methodologies in terms of accuracy, precision, ease, turn-around time, and cost effectiveness. e - Reviews and evaluates the application of new methodologies to existing processes. Recommends changes in procedures to the Director of Laboratory Services. f - Participates in the evaluation and selection of equipment, assays, methods and procedures needed for the section. g - Recommends new equipment and methods based on needs of the section/Laboratory/Hospital.2 -Sets the standards for the quality of technical work. Establishes the goals and the policies of the department. Establishes reporting procedures and types of records to be maintained by the section personnel. a - Implements and reviews technical guidelines. b - Establishes all policies and procedures within the department. c - Updates and revises policy and procedure manuals per established guidelines. d - Reviews exiting procedures at least annually, or as need arise. e - Monitors and assures compliance with policies. In consultation with the CLIA and Admin Directors, takes appropriate remedial corrective action. f - Investigates operational issues and performs timely and thorough follow-up to achieve satisfactory resolution. g- Responsible for all CAP proficiency testing supplies, testing, and resulting, as well as follow-ups for any identified deficiencies. h. Rounds all POC locations and observes end users for proper techniques, and ensure proper safety. i- Gathers all quality metrics related to Phlebotomy, and POC. Coordinates with the Operations Manager, Safety Manager, and Executive Director to ensure quality metrics are observed, and measured to the standards of CLIA/CAP and other regulatory bodies.3 - Ensures phlebotomy and POC services needs of internal and external clients are identified and plans are developed and implemented to meet them. a - Works closely with Patient Accounts, Patient Access, VNA, Nursing, Radiology, other clinical practice that has POC testing. and the Information Technology Departments to assure the accuracy of information received for patient billing, registration, and reporting activities. b - Works collaboratively with outside providers to resolve issues relating to ordering and specimens. c - Ensures outreach activities occur as expected to provide the level of service required by patients and their providers. d - Seeks opportunities to grow and enhance POC and outpatient phlebotomy and outreach services. Develops and implements plans for successful growth of both departments with the guidance of the Executive Director, and CLIA Director.4 - Investigates operational issues and performs timely and thorough follow-up to achieve satisfactory resolution. a - Establishes work schedules and posts them 30 days in advance. b - Assigns tasks and evaluates performance of staff at least annually with recommendations for improvement. c - Processes requests for time off per established guidelines. d - Reviews and approves bi-weekly payroll for section staff. e - Maintains time and attendance records. In consultation with the Director takes appropriate remedial corrective action.5 - Orients new employees and student interns, trains all employees when new procedures, equipment, or methods are established, and provides remedial training to staff, as needed. a - Interviews candidates and hires employees within budgeted FTE's. b - Orients new employees and oversees competence training assessment. Training and orientation checklist is completed at time of training. c - Documents competency annually of all staff within the section d - Completes student evaluations on time. e - Acts as a resource to new employees. f - Develops programs for training of new personnel. Supports new employees (adequately explain responsibilities/tasks/functions, develops performance objectives, etc.) in order to enhance the individual's chances of being successful in his/her new position. g - Develops continuing and in-service education programs for current employees to assure competency for job tasks and compliance with policies and procedures. h - Evaluates work performance of employees annually and submits as scheduled i - Counsels employees as appropriate following established progressive corrective action policy of the hospital. j- Collaborate with HR and Nursing leadership to ensure end-users of POC devices have adequate training, and education required for POC devices being used.6 - Manages human resources to assure quality services and promote positive employee relations. a - Consistently and fairly implements human resources policies. b - Maintains effective and appropriate staffing by monitoring employee turnover, overtime and absenteeism. c - Completes employee performance appraisals thoroughly and on time. d - Adheres to human resources policies to implement progressive discipline, when necessary. e - Collaborates with human resources on the recruitment and selection of qualified employment candidates, following all policies, guidelines and applicable laws. f - Develops performance goals/objectives with each staff member to promote maximum productivity, proficiency and professional growth, as evidenced by written goals on performance appraisals. g - Is recognized as a positive role model.7 - Assures department's operational excellence by ensuring staff delivers quality services in accordance with applicable policies, procedures and professional standards. a - Manages all activities so that quality services are provided in an efficient and effective manner. Attains consistently high Press-Ganey scores. b - Ensures all services provided meet applicable regulatory requirements. c - Maintains an effective performance improvement program compliant with regulatory requirements as evidenced by reports. d - Directs department activities in a manner consistent with organization-wide programs and procedures. e - Successfully prepares for and achieves continuing accreditation through the CAP inspection process or other regulatory compliance bodies at federal or state levels.8 - Is responsible for the fiscal management of section. Assures proper utilization of organization's financial resources as part of fiscal management of the section a - Develops preliminary operating budget within designated deadlines according to all budgetary policies and procedures. Reviews with the Director of Laboratory Services. b - Effectively utilizes resources within established budget. Notifies Director of variances anticipated, or occurred, and works to correct variances within established Operating Budget, as evidenced by bi-weekly (salary) and monthly (supplies) variance reports. c - Recommends resource needs for the section to the Director. d - Adheres to procedures regarding acquisition of, and payment for, goods and services, as evidenced by appropriate and timely processing requisitions and invoices. e - Recommends capital expenditures to the Director and prepares comprehensive justifications for review. f - Oversees preventive maintenance programs to ensure equipment reliability and longevity. g - Recommends ways to reduce expenditures and/or enhance revenues without compromising quality of services and implements action plans to reduce operating costs.9 - Choose POC devices appropriate for the service and patient population. . click apply for full job details