Desktop Support Engineer

Company Description Techify Care is an IT service provider delivering comprehensive technology solutions to businesses across diverse industries. The company partners with leading vendors and leverages certified technicians to maximize clients’ return on technology investments. Techify Care provides 24/7 support services, managed IT, hardware procurement, AV integration, remote work enablement, and cloud platform management. Its offerings also include fully managed SOC and NOC services, cybersecurity, disaster recovery planning, and device-as-a-service solutions. With a strong focus on reliability, security, and scalability, Techify Care supports clients through every stage of their IT lifecycle.Role Description This full-time, on-site Desktop Support Engineer role is based in Orlando, FL. The Desktop Support Engineer will provide hands-on technical support for end users, including installing, configuring, and maintaining desktop computers, laptops, and peripherals. Responsibilities include diagnosing and resolving hardware and software issues, managing printer setup and support, and performing routine system checks and updates. The role involves responding to support tickets, documenting solutions, and escalating complex issues when necessary. The Desktop Support Engineer will collaborate with other IT team members to ensure a stable, secure, and efficient desktop environment for all users.Qualifications Strong experience supporting desktop computers and computer hardware in a professional environment.Proficiency in technical support and troubleshooting for end-user systems and applications.Hands-on experience with printer support, including installation, configuration, and maintenance.Ability to diagnose and resolve hardware and software issues efficiently and accurately.Familiarity with Windows operating systems, common office applications, and basic networking concepts.Excellent communication and customer service skills, with the ability to support users at all technical levels.Strong organizational skills and the ability to prioritize and manage multiple support requests.Relevant technical certification(s) such as CompTIA A+, Network+, or similar are preferred.Previous experience in an on-site desktop support or help desk role is beneficial.