Chief Commercial Officer

Job DetailsDescriptionThe Chief Commercial Officer (CCO) is a senior executive responsible for owning and optimizing Viwinco’s end-to-end customer lifecycle, including B2B Sales, Customer Support, and Field Service Operations. As a core member of the executive leadership team, the CCO drives sustainable revenue growth by applying systems-level thinking to design, align, and scale customer-facing organizations, ensuring all strategies, processes, and metrics operate as an integrated whole.The CCO translates enterprise vision and strategy into clear, actionable priorities across functions, builds high-performing leadership teams, and partners closely with executive peers to align customer strategy with operational excellence and company objectives — modeling Viwinco’s Executive Leader Capabilities through strategic leadership, disciplined problem solving, hands-on engagement, and the development of strong people leaders to foster a culture of accountability, continuous improvement, collaboration, and innovation.Key ResponsibilitiesEnterprise Customer & Revenue StrategyDesign, own, and continuously evolve Viwinco’s end-to-end customer and revenue strategy, ensuring Sales, Customer Support, and Service operate as an integrated system aligned to enterprise objectives.Translate company vision and strategic priorities into clear, actionable operating plans, targets, and metrics across all customer-facing functions.Identify and evaluate market expansion opportunities, including new geographies, customer segments, and business models, informed by data, customer insight, and industry trends.Establish territory, segment, and account strategies in partnership with regional leaders to drive sustainable growth.Executive Leadership & Cross-Functional AlignmentServe as a core member of the executive leadership team, partnering with the President and C-level peers to align customer strategy with operational capacity, financial targets, and long-term business goals.Actively contribute to enterprise strategic planning through market intelligence, customer insight, and performance analysis.Collaborate closely with Operations, Supply Chain, Finance, and Marketing to ensure demand generation, fulfillment, and service delivery are aligned and scalable.Drive a unified enterprise vision that enables consistent execution across functions and regions.Customer Experience & Relationship LeadershipOwn the end-to-end customer experience, ensuring consistent, high-quality engagement across sales, support, and service touchpoints to be the Most Customer Friendly Window Manufacturer.Build and maintain senior-level relationships with key customers, contractors, and builders to strengthen partnerships and inform strategy.Lead structured customer engagement and planning forums to gather feedback, anticipate needs, and improve long-term retention and value.Champion a customer-centric mindset while balancing experience, efficiency, and profitability.Operating Rhythm, Systems & Data-Driven ExecutionDesign and maintain the customer operating system, including processes, performance management, and decision frameworks.Standardize and continuously improve sales and service processes to drive efficiency, clarity, and scalability.Leverage Salesforce and related systems to deliver actionable insights, performance transparency, and disciplined execution.Monitor leading and lagging indicators to assess performance, identify root causes, and drive corrective action. Leadership, Capability Building & CultureBuild, develop, and lead high-performing leadership teams across Sales, Customer Support, and Field Service.Model Viwinco’s Executive Leader Capabilities through hands-on engagement (gemba), rigorous problem solving, and clear, consistent communication.Partner with HR and regional leaders to attract, develop, and retain top talent through structured onboarding, training, and leadership development.Define and align incentive, commission, and performance development frameworks to reinforce desired behaviors and strategic priorities.Foster a culture of accountability, collaboration, continuous improvement, and innovation.Viwinco Executive Leader CapabilitiesCandidates will be evaluated against Viwinco’s core Executive Leader Capabilities:Strategic Leadership — Sets a clear vision and translates it into aligned organizational action.Disciplined Problem Solving — Applies structured, data-driven approaches to diagnose and resolve complex challenges.Hands-On Engagement — Leads from the floor; understands operations by being present and engaged.People Leader Development — Builds leadership bench strength and creates conditions for teams to thrive.Accountability & Execution — Holds self and teams to high standards with consistent follow-through.Collaboration & Innovation — Creates an environment of trust, cross-functional partnership, and continuous improvement.What We’re Looking ForProven executive experience leading commercial, sales, or revenue organizations at scale in a B2B manufacturing or industrial environment.Track record of driving sustainable revenue growth through integrated customer-facing strategies.Deep expertise in sales process design, customer success, and field service operations.Strong executive presence with the ability to influence across the C-suite and with key external stakeholders.Proficiency in CRM platforms (Salesforce preferred) and data-driven performance management.Experience building and scaling high-performing teams across multiple regions or business units.Demonstrated ability to lead through change and align organizations around a unified vision.Bachelor’s degree required; MBA or advanced degree preferred.About ViwincoViwinco is a leading manufacturer of windows and doors, committed to delivering superior products and the most customer-friendly experience in the industry. We operate with a culture grounded in accountability, continuous improvement, and innovation — and we are looking for leaders who share that commitment.