IT Field Onsite Technician - Level 2

The IT Field Onsite Technician - Level 2 position is a highly motivated team player with excellent interpersonal skills. You will work onsite 5 days per week at our client location in the Hartford, CT area. There are multiple locations you may need to visit outside the Hartford, CT area as well. You will provide deskside support as well as respond to requests for technical support via telephone, email, and chat, troubleshoot diverse issues with workstations, peripherals, industry line-of-business applications, and server infrastructures. End-user and team member support is the overall expectation of this role. Interacting with vendor support contacts to identify and resolve issues on various computing equipment is also part of this role.RESPONSIBILITIESTroubleshoot and resolve desktop, server, and line of business application incidentsComplete move/add/changes of client workstations/serversTrain and guide clients in software and hardware usageCollaborate with other departments to solve complex issuesManage the expiration all software and hardware for the client and recommend replacementsTravel to local customer sites to preform onsite work when neededTasks assigned by leadershipSKILLS REQUIREDBasic understanding of Active Directory OU Structure; ability to create security groups and apply NTFS permissionsBasic understanding of Managed Backup software(s) and file restoration; perform a virtual disk restoreBasic understanding of namespace and DFS replication; ability to identify replicated folders and namespace serversAbility to identify when an issue is DNS related; ability to check DHCP for correct settings (Gateway/DNS servers), identify DHCP device, and understand A Records, CNAME, and MX recordsBasic understanding of folder inherence; ability to create and modify file permissions, and identify and perform basic troubleshootingAbility to identify and troubleshoot InTune issues; modify existing InTune policiesExchange/Office 365Understand mail flow from sender to recipientUpdate/change Send & Receive ConnectorsLegal Hold/eDiscovery/ComplianceCreating new Transport rulesAbility to install a network printer on the server and perform advanced diagnostics, as well as scan to email setup and scan to folder setupExperience with Network Printing including how to add a printer to Print Management, and troubleshoot existing printer GPOs and driver issuesUnderstanding of RDGateway setup on the server; troubleshooting server-side issues; publish RemoteAppBasic understanding of network routing including the difference between dynamic & static routingOverall understanding of basic server components, knowledge of RAID, ability to identify and utilize iDRAC and Dell OMSAExperience with spam filtering: set up encryption filters, and understand mail flow and how it relates to spam filtering as well as how to whitelist/blacklist Company-wideSQL knowledgeRBL checks, contacting vendors to fixBasic knowledge of SQL services, servers, and different SQL applicationsAbility to troubleshoot SQL Server service issuesTroubleshoot ODBC and determine if issues are server or client-sideBasic understanding of SAN technology and ability to patchBe able to check NAS functionsPerform file-sharing operationsBasic knowledge of iSCSI/FibreChannelModify current scriptsOffice Deployment ToolFile share/SharePointBasic understanding of folder inherenceAbility to create and modify file permissionsAbility to identify and perform basic troubleshootingCreate/Manage SharePoint sitesJOB REQUIRMENTSHigh School diplomaMinimum of 4 years of work experience in a Help Desk, Field, or Desktop Support roleCompTIA A+/Network+ or equivalent experienceOwn and maintain a personal vehicle for onsite travel, when requiredComplete Technical understanding and expertise in the following:Windows DesktopDNS functionalityMail flow diagnosticsVPN supportFile server supportRDS environment supportActive Directory supportSolid customer service, communication, and organizational skillsAbility to work under tight deadlines and shifting prioritiesOccasionally work past scheduled work hours to complete work tasksIncluding occasional nights and weekend work as neededParticipate in a rotating on-call scheduleReliable and punctualMCSA certification is a plusNetwork (Sophos, SonicWALL, Cisco) certifications are a plusApple OSX knowledge is a plus