Technical Support Agent (Video)

Department: Technical SupportLocation: AustinCompensation: $18.00 - $21.00 / hourDescriptionThis is a high-volume, call-center-based role that demands a foundational understanding of electronics, networking, and a passion for solving problems hands-on, even when remote. This position is based at our Austin, TX headquarters. The available shifts are Monday through Friday with the opportunity for occasional overtime on Saturdays and Holidays. Key ResponsibilitiesAccepting support requests from several channels (chat, phone, email)Effective management of multiple cases using the Zoho Desk ticketing systemProviding support to the Inside Sales and Sales Engineering TeamsTesting and evaluating new technologiesDeveloping camera support filesPerforming other related duties as assignedSkills, Knowledge & ExpertiseExcellent verbal and written communication skillsExcellent interpersonal and customer service skillsProfessional and pleasant telephone mannerAbility to explain technical issues to technical and nontechnical employees and customersStrong analytical and problem-solving skillsProficient with or the ability to quickly learn an array of hardware and softwareIntermediate knowledge of networkingIntermediate knowledge of LinuxMinimum of two years of relevant experienceAbout BrivoBrivo and Eagle Eye Networks have come together to create a category-defining, cloud-first platform at the intersection of AI and the physical world. Our mission is simple and ambitious: to make physical spaces safer, smarter, and more autonomous—from single-site businesses to global enterprises.As the unified global leaders in cloud-based access control and video surveillance, we provide a comprehensive digital foundation for the built environment. By combining Brivo’s pioneering building access platform with Eagle Eye’s AI-powered video management system (VMS), we have created a system of intelligence that protects over 600 million square feet across 90+ countries. Every door, camera, and credential in our ecosystem acts as a real-time sensor, leveraging AI to prevent incidents, improve operations, and enable entirely new workflows across sectors, including commercial real estate, retail, healthcare, education, and critical infrastructure.With a global footprint spanning headquarters in Bethesda, Maryland, and Austin, Texas, and international offices in Amsterdam, London, Bangalore, and Tokyo, we are leveraging our open APIs and cyber-secure cloud infrastructure to reshape the future of physical security. Join us as we build the world’s most robust platform for video intelligence and smart space automation. Learn more at www.brivo.com.Brivo is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. If you require reasonable accommodations during the application or interview process, please inform us.