Field Service Technician

The Field Services Technician I is responsible for completion of assigned services calls, including scheduled calls, installs, removals, preventive maintenance, providing maintenance at Video Gaming locations in assigned regions. This position will be responsible for troubleshooting communication problems by traveling to gaming locations. Job Functions: Performs installations, diagnostics and corrective procedures during communication and terminal installations. Performs installations and repair procedures with limited direct supervision Installs and removes communications equipment Must be able to troubleshoot and repair all communication issues, including modems, site controllers, and cabling. Communicates with Video Gaming Operations to provide status of service calls Must perform 5-10 details daily. Maintains and secures assigned tools, test equipment, site controllers, modems, subassemblies, parts and supplies Responsible for maintaining stock in vehicle with sufficient inventory of controllers, switches, hubs, subassemblies, cables, connectors, supplies, and other items required for service calls. Responds timely to all services calls assigned by Dispatch, Smart Services or Manager and accounts for prioritization of service calls Conduct preventive maintenance (PM) and supply visits between service calls by following defined procedures for cleaning and testing communications equipment Follows defined escalation procedures in reporting problems or repair issues Returns defective equipment to site for repairs and follows appropriate procedures for noting issues with equipment Maintain scheduled maintenance on Company fleet vehicle and report any damage or accidents as outlined in the Company’s Motor Vehicle Safety Policy Must comply with all Occupational Safety & Health Administration (OSHA) safety procedures and any additional state licensing regulations as applicable Position Requirements/Qualifications: Must have and maintain an excellent driving record Must be available to work weekends and holidays Must be available to work mandatory and as needed overtime Technical experience preferred Adhere to departmental dress code Ability to lift up to 50 pounds Ability to ascend and descend ladder heights up to 40 feet Excellent customer service skills Ability to communicate well with customers and all SGI team members Ability to continuously learn Job Type: Full-time Pay: $19.00 - $20.00 per hour Benefits: Dental insurance Health insurance Paid time off Vision insurance Schedule: 8 hour shift Ability to Relocate: Elgin, IL: Relocate before starting work (Required) Work Location: On the road