Care Coordinator

Broad Statement Of ResponsibilitiesThe Clinical Care Coordinator at All Points Boulder is responsible for supporting high-quality clinical services and program operations across multidisciplinary treatment settings. This role provides coordination of client care, assists with dTMS treatment delivery and monitoring, and helps maintain safe, consistent, and effective therapeutic services. The position works collaboratively with clinicians, medical providers, case management, and support teams to ensure seamless care coordination, strong client engagement, and positive treatment outcomes. Responsibilities also include supporting program operations, tracking attendance and outcomes, contributing to quality improvement efforts, and assisting with special projects that enhance client experience and program effectiveness.QualificationsThe requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform theEssential Functions.Education & ExperienceThis position requires an appropriate level of education; however, a combination of relevant education and work experience will be considered. Education (minimum required): Associate’s or Bachelor’s degree in Psychology, Neuroscience, Health Science, or related field preferred. Experience (years/type): 2 + years of experience working in behavioral health or addiction treatment settings, especially within multidisciplinary teamsSpecial Skills & KnowledgeCandidates should have the following skills and attributes: must be able to work and communicate well with people; be adaptable, and accept changes quickly and easily; be willing to address conflict appropriately. Basic computer skills are required with Microsoft Office Suite and web-based products knowledge a bonus.Physical RequirementsThe physical requirements described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Routine mobility to include standing, stooping, bending, lifting, walking and running.Regularly required to sit and work at a phone/computer work stationAbility to lift up to 30 lbsMaterials & EquipmentCompany provided and approved equipment.Essential RequirementsHigh moral and ethical valuesWillingness to be open to learning and growingArticulate, with interpersonal skills to work as an integral part of a team.Appropriate interpersonal/personal boundariesMaturity of judgment and behaviorEmotional IntelligenceAbility to remain flexible to accommodate changes in work schedule.Adapts effectively to new situations.Must possess a valid driver’s license, appropriate references, and transcript from an accredited university if position requiresPosition Duties and Responsibilities include but are not limited to:Provide direct client support to ensure safety, therapeutic consistency, and positive treatment outcomesSupport the delivery and coordination of neuromodulation services in accordance with clinical protocols and safety standardsCollaborate closely with clinicians, medical providers, case management, and interdisciplinary teams to coordinate comprehensive client careMonitor client response to treatment, document relevant clinical information, and support outcome trackingMaintain a therapeutic, supportive, and safety-focused environment for clientsEnsure accurate, timely, and compliant documentation within electronic health record systemsSupport admissions, discharges, and care coordination activities in partnership with case managementAssist with safety oversight, including drills, inspections, and adherence to program safety standardsContribute to quality improvement, performance initiatives, and client satisfaction effortsSupport administrative and office operations, including supply management and coordination of resourcesParticipate in special projects and operational initiatives as assigned by leadershipKetamine Assisted Therapy (KAT) coordination and preparation: Scheduling, client preparation, treatment-room readiness, fasting/hydration verification, and overall treatment-day workflow.Treatment support and monitoring: Helping to obtain and documenting pre- and post-treatment vitals; providing comfort measures; and communicating any concerns to the medical team.Clinical documentation: Documenting weight, prior dosing and treatment information, completing documentation in KIPU,. and maintaining appropriate chart tagging/tracking.Interdisciplinary coordination: Working with medical, psychiatric, and clinical teams to support individualized treatment planning and continuity of care.Integration support: With appropriate additional training and demonstrated competency, potentially facilitating structured post-KAT integration as part of the client's treatment process