North Fixed Site Area Supervisor

DescriptionESSENTIAL JOB FUNCTIONSSupervision & Daily OperationsServe as the on-site working lead for donor services staff, coordinating daily assignments and workflow.Ensure adequate staffing coverage and appropriate task distribution throughout the shift.Provide real-time guidance, coaching, and operational support to donor services staff.Reinforce adherence to Suncoast Blood Centers SOPs, safety standards, and donor care expectations.To ensure a smooth onboarding experience and long-term success. will foster a supportive learning environment, provide hands-on training and guidance to new hires during their onboarding period, Act as a role model, demonstrating company values, work standards, and professional conduct.Report directly to Fixed Site Manager regarding any concerns, issues and adherence issues that are encountered.Monitor daily collections and reinforce individual collection goals for staff and per center matrix.Maintain FDA and AABB critical equipment logs to ensure completed documentation has occurred.Oversee the Bio-Hazard documentation for the territory.Supports staff schedule in their territory, call-offs, and work with The Donor Services Fixed Site Area Supervisor for the surrounding Territory to ensure all areas are filled as needed.Provide daily reports to the Fixed Site Manager from their Territory.Assist Management/ Training Department complete O-Reports as needed.Offer constructive feedback to help new employees develop skills and confidence, monitor progress of mentees and collaborate with management to address training needs. Willingness to create a supportive, inclusive environment for learning. and help new team members integrate seamlessly into our workplace culture.Support onboarding and training of new staff by providing hands-on guidance, modeling best practices, and reinforcing SOPs, in coordination with managementDonor Flow, Productivity & Collection SupportMonitor donor flow and operational conditions, adjusting staffing and tasks to maintain efficiency and donor satisfaction.Direct staff during periods of downtime to complete outbound donor outreach activities, including appointment reminder calls, in accordance with department guidelines and approved scripts.Monitor and support achievement of management-established goals for concurrent product collections utilizing apheresis devices, adjusting staff assignments and workflow as needed to support operational targets.Reinforce productivity expectations during low-volume periods by redirecting staff to approved operational tasks.Quality, Safety & ComplianceEnsure all donor services activities are performed in compliance with FDA, AABB, and SunCoast Blood Centers policies and procedures.Identify and escalate operational issues, donor concerns, equipment problems, or safety risks to management promptly.Support accurate documentation and recordkeeping related to donor collections and center operations.Team Support & CommunicationFoster a professional, respectful, and donor-focused team environment.Communicate operational updates, priorities, and expectations clearly to staff.Serve as a point of contact between donor services staff and management during assigned shifts.Additional ResponsibilitiesMaintain a clean, safe, and organized donor center environment.Participate in required meetings, training, and professional development activities.Perform other related duties as assigned to support SunCoast Blood Centers’ mission, vision, and values.Physical RequirementsPHYSICAL AND ENVIRONMENTAL REQUIREMENTSAbility to stand and walk for extended periods.Ability to lift or move materials weighing up to 40 pounds.Manual dexterity for phlebotomy and computer-based documentation.Environmental RequirementsWork performed in a donor center clinical environment.Possible exposure to bloodborne pathogens; appropriate PPE required.Legal And Regulatory RequirementsAll duties must be performed in compliance with applicable federal, state, and local laws, including FDA and AABB regulations. Employment is contingent upon successful completion of background screening and drug testing in accordance with SunCoast Blood Centers’ Drug-Free Workplace policy.Equal Employment Opportunity (EEO) StatementSunCoast Blood Centers is an Equal Opportunity Employer. We value diversity and inclusion and prohibit discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.Americans With Disabilities Act (ADA)SunCoast Blood Centers complies with the Americans with Disabilities Act (ADA) and will provide reasonable accommodations to qualified individuals with disabilities.At-Will Employment DisclaimerEmployment with SunCoast Blood Centers is at will.Application Process (if applicable)Interested applicants may apply through the SunCoast Blood Centers website or as otherwise directed.DisclaimerThis job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities and may be revised at any time to reflect organizational needs.QualificationsMINIMUM QUALIFICATIONSEducationHigh school diploma or equivalent required.ExperienceMinimum two (2) years of experience in donor services, phlebotomy, healthcare operations, or a related field preferred.Six (6) months of supervisory or lead experience preferred, or equivalent advanced donor services experience.Knowledge, Skills, And AbilitiesWorking knowledge of donor center operations and blood collection procedures.Ability to provide direction, guidance, and support to staff in a fast-paced environment.Strong interpersonal and communication skills.Ability to exercise sound judgment and problem-solving skills.Ability to multitask, prioritize, and maintain workflow efficiency.Basic computer skills, including electronic documentation systems.Licenses / CertificationsValid Florida Driver’s License and driving record that meets SunCoast Blood Centers’ insurability requirements.Phlebotomy certification preferred.