ECM Program Supervisor

About the Role Drive day-to-day ECM operations and lift team performance so high-needs Medi-Cal members get coordinated, person-centered care. You’ll coach Care Managers/CHWs, keep quality and compliance tight, and remove roadblocks so clients thrive. What You’ll Do Lead & Coach: Supervise ECM staff, run huddles, balance caseloads, and develop skills. Own Quality: Track KPIs (outreach, engagement, care plans), audit charts, and close gaps. Support Clients: Escalate complex cases, champion client voice, and promote person-centered care. Partner Well: Interface with leadership, MCPs, and community providers; contribute in case conferences and audits. What You Bring Bachelor’s in Social Work, Nursing, Public Health, Human Services, or related (Master’s preferred). 2+ years in a lead/supervisory role in healthcare, behavioral health, or social services. Hands-on experience with Medi-Cal populations, care coordination/case management. Working knowledge of ECM, managed care, and California health programs. Bonus: Bilingual (English/Spanish), local resource savvy, Trauma-Informed Care, Motivational Interviewing. How You Work Empathy and cultural humility, clear communication, crisp organization, and pragmatic problem-solving. Comfortable navigating sensitive situations and occasional crisis intervention. Able to travel locally as needed for staff support/meetings.