ECM Program Supervisor
ARCHIVED
We can't find an active application page for this role right now. It may reopen or be listed elsewhere. Use Next Steps to search for an active apply link and similar live jobs.
About the Role
Drive day-to-day ECM operations and lift team performance so high-needs Medi-Cal members get coordinated, person-centered care. You’ll coach Care Managers/CHWs, keep quality and compliance tight, and remove roadblocks so clients thrive.
What You’ll Do
Lead & Coach: Supervise ECM staff, run huddles, balance caseloads, and develop skills.
Own Quality: Track KPIs (outreach, engagement, care plans), audit charts, and close gaps.
Support Clients: Escalate complex cases, champion client voice, and promote person-centered care.
Partner Well: Interface with leadership, MCPs, and community providers; contribute in case conferences and audits.
What You Bring
Bachelor’s in Social Work, Nursing, Public Health, Human Services, or related (Master’s preferred).
2+ years in a lead/supervisory role in healthcare, behavioral health, or social services.
Hands-on experience with Medi-Cal populations, care coordination/case management.
Working knowledge of ECM, managed care, and California health programs.
Bonus: Bilingual (English/Spanish), local resource savvy, Trauma-Informed Care, Motivational Interviewing.
How You Work
Empathy and cultural humility, clear communication, crisp organization, and pragmatic problem-solving.
Comfortable navigating sensitive situations and occasional crisis intervention.
Able to travel locally as needed for staff support/meetings.