Customer Service Representative

Description: CarShield is seeking talent to join its growing Customer Service team. This role is responsible for handling incoming calls from existing customers, dealing with a wide variety of customer issues. Successful candidates will have excellent communication and customer service skills, strong work ethic, and be motivated by goals and putting their problem-solving skills to use! Reporting to the Customer Service Manager, this position is responsible for: * Answering inbound calls from existing customers. * Assisting customers with general inquiries, making payments, and questions regarding claims. * Handling customer concerns and escalating issues as needed, ensuring all efforts are made to retain existing customers. * Working with finance and administration. * Maintaining a consistently positive attitude and customer first approach to deliver stellar service to all customers. * Maintaining current knowledge of products and services offered. * Other tasks as assigned. Pay Rate and Benefits for Customer Service Representative: * $17-19/hour, plus performance bonus! (Average ~$20/hour). * Group Insurance (Medical, Dental, Vision, Life, etc.). * 401k with Employer Match. * Paid Time Off at 6 months. * Discounted CarShield policies. * Discounted Tuition at Lindenwood University. * Professional Development Opportunities. * Basketball, table tennis, billiards, and other recreation on-site. * Gym facilities, with the option to take classes led by on-staff personal trainer (at St. Peters headquarters). * And more! Requirements: Requirements for Customer Service Representative: * Ability to work on-site at our headquarters in St. Peters, MO. * Strong attention to detail and the ability to follow directions. * Ability to present oneself well over the phone. * Excellent customer service skills. * Strong communication skills. * Highly coachable. * Ability to effectively multi-task. * 1+ years' experience in a call center environment. * Basic computer and typing skills. * Must be able to be licensed by the State of Missouri (application process and fee supported by company). * Bilingual (English/Spanish) a plus. Compensation details: 17-25 Hourly Wage PI352bae795644-29400-39752488