Patient Financial Navigator

Patient Financial NavigatorAt MultiCare, you're more than just a job title you're part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you'll find a place to grow, do meaningful work and build a career you love in a community that feels like home.FTE: 1.0, Shift: Day, Schedule: 8:00a-4:30pPosition SummaryThe Patient Financial Navigator is an exciting opportunity at MultiCare to assist patients and families to access financial resources. In this role you will evaluate financial situations in accordance with regulatory compliance and maintain patient confidentiality and dignity. You will be able to apply your strong communications skills in this position.ResponsibilitiesYou will explain topics of insurance coverage, treatment costs, and financial assistance opportunities to the patient, relative, or patient's representativeYou will provide expertise and education in the areas of Medicaid eligibility, Social Security Disability and any available government programsYou will perform complete and accurate Patient registrations according to the organization's policy and procedures and federal/state regulatory requirements, acting as an ambassador to ensure a patient-friendly experienceYou will complete comprehensive bedside or telephone interviews with the patient, relative, or their representative to obtain pertinent demographic information, insurance data and/or third-party liability informationYou will complete regulatory or policy required forms, including payor requirements such as Medicare, L & I requirements and some commercial payors, and obtains all necessary signatures via mail or upon registrationYou will provide patient liability information to and collects the point of service cash from patients based on guidelines and/or systems provided by the department, including but not limited to: co-payments, deductibles, co-insurance, deposits, outstanding balancesRequirementsCompletion of a medical terminology course or proficiency preferredCertified as an Application Counselor (CAC) within 90-days of employmentMinimum three (3) years healthcare collection, financial counseling, insurance benefit verification and/or precertification, third party payor, Medicaid case work or billing experience requiredAbout Tacoma General HospitalMultiCare Tacoma General Hospital, in the heart of Tacoma, WA, is a 367-bed regional medical center delivering cutting-edge care. With a 24-hour Emergency Department, Level II Adult Trauma Center, advanced cardiac, neurological, orthopedic and robotic surgery, Tacoma General combines innovation with compassionate care. Home to the MultiCare Regional Cancer Center, a Family Birth Center and specialized neonatal care in partnership with Mary Bridge Children's, our collaborative, mission-driven teams offer a rewarding environment for career growth and professional excellence.About the Tacoma CommunityTacoma, just 30 miles south of Seattle, blends big-city amenities with the beauty of the Pacific Northwest. From scenic waterfronts and mountain trails to vibrant arts, dining and brewery scenes, Tacoma offers something for everyone outdoor enthusiasts, families and young professionals alike. With strong schools and universities, it's a city where you can live, work and play.Why MultiCare?Rooted in the local communityPartnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.Growth and educationCompetitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.Well-being and supportGenerous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.Living our valuesRespect, integrity, kindness and collaboration guide how we care for patients, communities and each other.Belonging for allResource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.Pacific Northwest lifestyleWork and live where natural beauty, adventure and strong community connections are part of everyday life.Pay and Benefit ExpectationsWe provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $26.53 - $40.35 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.