Personal Lines Account Manager
Personal Lines Account ManagerLocation: Swampscott, MACompensation: $60K - $80k DOEThe Company:A growing independent insurance agency is seeking a Personal Lines Account Manager to join its collaborative and customer-focused team in Swampscott, MA. The organization combines the stability of a family-business atmosphere with the momentum of an expanding agency focused on long-term growth.With a strong commitment to customer service, teamwork, and integrity, the agency offers employees a supportive, non-corporate environment where professional development and collaboration are highly valued.Role Role:The Personal Lines Account Manager will manage a high-volume personal lines book of business while delivering exceptional customer service and support to policyholders. This position is ideal for an organized, service-oriented insurance professional who enjoys working in a fast-paced and team-focused environment.ResponsibilitiesManage a personal lines book of business consisting of approximately 1,000-1,200 clientsProvide exceptional service and support to policyholdersProcess policy changes, renewals, endorsements, and cancellationsRespond to client questions regarding coverage, billing, and claims supportReview policies and recommend appropriate coverage solutionsBuild and maintain strong client relationships to support retention effortsCollaborate with internal team members to support agency growth initiativesQualificationsActive Property & Casualty License requiredStrong customer service and communication skillsExcellent organization and multitasking abilitiesTeam-oriented mindsetStrong attention to detailAbility to manage a high-volume workload effectivelyPreferred BackgroundInsurance agency experience preferredExperience managing personal lines accounts within an independent agency environmentFamiliarity with AMS360 and carrier management platformsSelf-motivated and proactive approach to client serviceExperience handling a large book of personal lines business efficientlyCompensation & BenefitsBase salary range: $60,000 - $80,000Possible bonus opportunitiesHealthcare and 401kGenerous PTOIf you are looking for a long-term opportunity with a growing independent agency that values teamwork, customer service, and professional growth, we encourage you to apply.