Scale Operations Technician - Full Time

Outagamie County Core ValuesInvested in ServingBetter TogetherCreate ProgressSupport Through CompassionPosition PurposeUnder general supervision of the Recycling Superintendent and the Solid Waste Superintendent, the Scale Operations Technician processes customer transactions, coordinates shipping of recyclable materials, monitors tipping fees, sends invoices, coordinates special waste information, and maintains appropriate records.Location:1419 Holland RoadAppleton, WI 54911Hours For This Role AreMonday - Friday 7:30am - 4:00pm; Saturday 6:30am - 12:30pm (on a rotational basis) with possibilities of overtime.To be successful in this role in the first year you would:Learn to process transactionsBe familiar with the site and our programsBe comfortable answering questions both in person and via the phone Able to learn shipping of recyclable commodities including the scheduling and the scale transactions.Key ResponsibilitiesThe following duties are most critical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.Prepares Bills of Lading and schedules shipments of outgoing commodities; assists haulers in proper load requirements and coordinates loading activities.Maintains approved credit accounts, confirms accuracy of invoices and sends invoices to customers, and files department copies.Compiles and records department reports for commodities entering and leaving the department; interacts with partner counties for proper accounting and tracking of incoming materials.Preforms Scale Operations Center cashier work to include inspecting trucks and vehicles hauling refuse to determine type, weight, and volume of material; compute and collect fees; operate computer software and issue receipts, total daily fee receipts and refuse amounts; prepare bank deposits; and provide information and direction to the public regarding proper dumping, recycling materials, and restricted hazardous materials. Balances the cash drawer and makes daily deposits to the County Treasurer's Office.Serves as central base for Solid Waste radio, dispatches appropriate personnel as necessary.Coordinates special waste information.Checks monthly reports to verify payments received, follows-up for collection of past due accounts.Actively participates in LEAN and process improvement projects throughout the department and leads assigned projectsWorks closely with customer base to initiate any changes in software or operational needsTracks waste diversion efforts done throughout the departmentConducts weekly load inspections in the landfillManages the Tare Weight Schedule program to insure all tare weights of all vehicles entering the facility are accurateDevelops and implements Landfill Diversion and Resource Recovery Programs under the supervision of the Recycling Superintendent and Solid Waste SuperintendentProvides informational briefings to haulers on an as needed basis on correct load identification processes at the unattended scaleMonitors the Public Drop Off area to insure all materials are properly segregated for processing and/or landfillingMonitors the Asbestos Delivery Program to insure haulers information, weights and burial locations are recorded accuratelyAnswers telephone and greets customers, addresses questions, and directs accordingly.Prepares correspondence and reports as required.Assists in ordering supplies from vendor, completes and processes vouchers for payment.Cross-trains with other administrative staff and serves as backup to various administrative duties. Maintains regular and predictable attendance, works overtime/extra hours as required.Performs other duties as assigned.Education/Certifications/Experience RequirementsGraduate from high school or G.E.D. supplemented with accounting courses, experience operating computers and general office equipment desired.Or any combination of education and experience that provides equivalent knowledge, skills, and abilities.Not required upon hire however, we would be willing support the employee in receiving the following certification: Certifications and/or additional training would include but not limited to technical training through SWANA - Solid Waste Association of North America, Fox Valley Technical Degree Certification in Accounting, or WDNR Operator Certification Program.Required Or Preferred SkillsKnowledge of and demonstrated ability to harmonize and align with the mission/vision/purpose/core values/goals of the Department and County and comply with all policies, and procedures of the Outagamie County Rules and Terms of Employment. Knowledge of general accounting principles, and ability to solve accounting problems.Knowledge of Solid Waste requirements and control processes.Knowledge of and ability to use computer software and applications used by the department.Ability to operate general office equipment such as copy machine, fax machine, telephone, two-way radio, etc.Ability to use tact and diplomacy when dealing with co-workers, county official or officers, customers, and general public, etc.Ability to organize and maintain accurate and complete records, and prepare clear and comprehensive reports.Knowledge of and demonstrated ability to conform to goals, policies, and procedures of the Department as well as the Outagamie County Work Rules and Terms of Employment.Ability to navigate and be proficient in standard office computer applications including Microsoft Word, Excel, PowerPoint, and Outlook, and able to be able to efficiently create documents, manage spreadsheets, deliver presentations, and communicate effectively via email.Demonstrated ability to comply with appropriate safety regulations.Ability to effectively communicate in English and understand and follow written and oral instructions.Ability to work semi-independently making sound decisions using good judgment.Demonstrated reliability in attendance and flexibility to work hours.Ability to budget time and schedule work to efficiently complete tasks.Ability to organize and schedule work effectively and cooperatively with co-workers.The physical environment requires the employee to work nearly always in an office environment but may be outside on occasion. May on occasion be exposed to loud sounds and distracting noise levels from office equipment and outside noise from vehicles coming to drop off and surrounding areas.Ability to walk, lift, carry, push, pull, or otherwise move objects up to 20 pounds, understanding and utilizing proper body mechanics.OUTAGAMIE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.Outagamie County offers Benefit options and paid time off for team members that work 20+ or more hours per week. Learn more today by visiting: https://www.outagamie.org/government/departments-f-m/human-resources/employee-benefits-informationOutagamie County Diversity StatementOutagamie County is committed to developing, nurturing, and sustaining an equitable community and workforce where all individuals can thrive. We pledge to amplify the voices of under-represented communities or those who were historically excluded, by removing barriers that result from racial, social injustice and inequities. We strive to ensure that equity, diversity, inclusion are embedded at all levels of Outagamie County programs and departments through acknowledging, analyzing, and addressing the root causes of inequities. We will create and advance equitable polices, practices and procedures, including, but not limited to County services, recruitment and retention, policies and practices, budgeting and procurement. We commit to being transparent and will continually evaluate and update our values when identified goals and objectives are not being achieved or sustained. Outagamie County will strive to create an inclusive environment where every community member feels like he/she/they belong.OUTAGAMIE COUNTY IS AN EQUAL-OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.OUTAGAMIE COUNTY OFFERS A COMPREHENSIVE AND HIGHLY COMPETITIVE BENEFITS PACKAGE TO ITS EMPLOYEES.LEVELS OF BENEFITS CAN VARY BASED ON EMPLOYMENT STATUS AND EMPLOYEE GROUP.Medical CoverageOutagamie County currently offers eligible employees a Low-Deductible Health Plan and a High Deductible Health Plan with a Health Savings Account (HSA). Each of these plans are available for single or family coverage at affordable rates.Dental CoverageEligible employees may choose either single, limited family, or family coverage.Vision Coverage Outagamie County offers single, employee plus one, employee plus children, and family voluntary vision insurance for those that are benefit eligible. Vision insurance coverage provides an opportunity for employees to save money on routine vision exams, contacts, eyeglass frames, and lenses.Life Insurance Outagamie County provides group life insurance for full-time employees. The cost of this coverage is paid for in full by the County.Voluntary Short-Term Disability Insurance Short-Term Disability pays the employee a portion of his or her income for a specified period of time, as determined by the plan. The Short-Term Disability plan provides coverage for injuries and illnesses that occur outside of work. The premium for this coverage is paid entirely by the employee and is available to active employees that meet the hours threshold requirements.Long-Term Disability Insurance All regular, non-union full-time employees are eligible for long-term disability coverage. Premiums are fully paid by the County.Wisconsin Retirement SystemWisconsin Retirement Program helps provide for financial security during retirement. Monthly annuity payments at retirement are calculated using years of creditable service, average earnings (based on three highest years of earnings), formula factors, age at retirement and selected annuity option.The retirement plan consists of two parts: an employee-required portion and an employer-required portion. Outagamie County pays the employer portion, and employees are responsible for paying the employee-required portion, which is determined by the state each year. Enrollment is required for eligible employees. Eligibility is determined based on Wisconsin Retirement System plan rules.Deferred CompensationDeferred Compensation allows employees to set aside pre-tax earnings toward retirement. Employees can save up to 100% of their compensation, to a maximum of $23,500 annually, or as little as $10.00 per paycheck. The amount deferred reduces year-end state and federal income tax base. All the earnings will accrue tax-deferred until such time as the assets are withdrawn, generally at retirement, termination, or other special circumstances. There is also an after-tax 457 Roth contribution option.Flexible Spending Account Plan The Flexible Spending Account Plan saves money by allowing the employee to pay for certain medical related expenses and dependent care expenses on a pre-tax basis, reducing annual taxable income resulting in Federal, State, Social Security, and Medicare tax savings.Employee Assistance ProgramOutagamie County has an Employee Assistance Program (EAP). The services offered as part of the County's plan are a benefit provided at no cost to its employees and their immediate family members to help deal with life's stresses. EAP consists of caring individuals who are certified counselors. They offer professional support and direction towards resolving problems or concerns. They can also help by referring the employee to another resource if assistance is needed beyond the EAP.Paid Time OffOutagamie County offers several paid time off benefits that include: vacation, personal holidays, national holidays, sick leave, bereavement leave and military leave.Employee and Family ClinicPrimary Health Services, Acute Health Care and Physical Therapy are available to employees and dependents ages 12 months and up (age 13 and up for physical therapy), who are covered on a county health plan. A Health Coach is available to all employees, and to dependents covered under a county health plan age 14 and older. There is an onsite location and a shared clinic site location.Fitness CenterLocated at the downtown campus, a brand new fitness center with treadmills and other gym equipment is available to all employees from 5am to 10pm daily.Pet InsurancePlease note that the pet insurance offers are discounts offered to Outagamie County employees and are not programs sponsored by Outagamie County. Please contact the companies directly for any questions, concerns or service issues.If you would like to learn more, please click below about the benefits.Values of Excellence (Recognition Program)A program designed to celebrate the big wins, the daily efforts and everything in between of our county employees, which such a great place to grow, work, and thrive together. Where anyone as a county employee can recognize someone for a job well done!Continuing EducationOutagamie County encourages continuing education by offering Education Reimbursement. This reimbursement is intended to provide assistance to the employee for out-of-pocket expenses for continuing education for the mutual benefit of the employee and Outagamie County, not covered in the departmental budget.Any Outagamie County employee in good standing, averaging twenty (20) hours or more per week during the six (6) months prior to the start of the course, is eligible to apply. This statement is not all-inclusive in regard to tuition reimbursement.https://www.outagamie.gov/Our-County/Human-Resources/Employee-Benefits-Information01Do you have cash handling experience, not already listed? If so, please provide details:02I do understand that this position has hours of Saturday 6:30am - 12:30pm (on a rotational basis)YesNo Required Question