Business Analyst / Project Manager ( C2C Contract)

C2C Contract roleOnly US Citizen and Green Card eligible For a Product based client Job SummaryWe are seeking a highly skilled Business Analyst / Project Manager with strong expertise in the eCommerce & Payment Functional domain to lead and deliver complex initiatives. This hybrid role combines deep business analysis with end‑to‑end project management to ensure payment solutions are compliant, scalable, secure, and aligned with business goals. The ideal candidate will act as a bridge between Business stakeholders, Digital Team, engineering Team, payment providers, and external partners.Key ResponsibilitiesBusiness Analysis ResponsibilitiesElicit, analyze, document, and validate business and functional requirements related to eCommerce payment systems.Work closely with Business stakeholders & Digital Teams to translate business needs into clear user stories and acceptance criteria.Perform process mapping and gap analysis for payment flows, understand current pain points, and provide recommendationsAnalyze impacts of payment-related changes (new payment methods, Integration ) on existing systems and operations.Support QA Validation & UAT planning, execution, defect triage, and sign-off to ensure solutions meet business requirements.Define and track KPIs such as payment success rate, fraud rate, and recurring Failure rate.Project Management ResponsibilitiesPlan, Track, and deliver multiple related projects across the project lifecycle with Agile methodologyDevelop and maintain project plans, schedules, risk logs, and status reports.Coordinate cross‑functional teams to ensure timely delivery of milestones and dependencies.Proactively manage risks, issues, scope changes, and escalations.Facilitate key project ceremonies (kickoff meetings, stand‑ups, sprint reviews, retrospectives).Communicate project status and decisions clearly to senior leadership and external partners.Required QualificationsBachelor’s degree in Business, Information Systems, Computer Science, or a related field.6+ years of experience in Business Analysis and/or Project Management roles.3+ years of hands-on experience in the eCommerce Payments or FinTech domain.Proven experience managing cross-functional, technically complex projects.Strong understanding of payment workflows and industry standards (PayPal, Apple Pay, Google Pay).Experience working in Agile/Scrum and/or Hybrid project environments.Required SkillsStrong analytical and problem-solving skillsExcellent stakeholder management and communication skillsExpertise in requirements documentation and project planningExperience with tools such as Jira, Confluence, MS Project, ExcelAbility to manage multiple priorities in a fast-paced environmentNice-to-Have QualificationsPMP, or CSM certificationExperience with global eCommerce platforms (Shopify, Salesforce Commerce Cloud)Experience with data analysis or SQLExposure to microservices and API-based payment architecturesIf your profile matches, please do share a copy of your resume at gunjan.t@makonissoft.com at an earliest