Desktop Support Engineer

Desktop Support Engineer (IT Operations Technician)Employment Type: Full Time EmployeeLocation: Sparks, Nevada (Mandatory Onsite 5 days Work from Office)Travel Requirements: Occasional Travel to Winnemucca, NevadaResponsibilities:Provide end-to-end user support and manage all IT related incidents for Desktop, Mobile, Network, IP Telephony, Software, and SecurityAct as escalation point and track progress for non-Desktop and Mobile related incidentsAccurately diagnose and resolve incidents for Desktop, Mobile, and Software related incidentsFulfill requests for new hardware and software including imaging, configuration, setup, and installation for all end-user IT requestsControl Inventory Management for Desktop and Mobile related HardwareDiagnose and resolve network and workgroup printer related issuesDiagnose and resolve client access issues related to network access and MFAUpkeep, design, and implementation of proprietary client software and applicationsProvide front line support to over 2500 business professionalsCoordinate with client to determine appropriate hardware and software needs for end usersLog, resolve and/or track progress of all incidents and service requests reported to IT SupportRequired Knowledge and Qualifications/Skills:1 to 3 years technical support experience in Desktop Support1 to 3 years technical support experience supporting any of the following: internet, network, hardware, software.Excellent customer service skills.Good communications skills both written and verbalProficient with Windows 11 Operating SystemsProficient with Microsoft Office Application SuiteProficient with Office 365 Application and cloud-based applications (i.e. Azure, Intune).Basic understanding of TCP/IP networking1 to 2 years of experience with network printers1 to 2 years of experience working in a team environment1 to 2 years of experience with a computer imaging solutionStrong Hardware and Software problem solving skillsPreferred Professional Experience and/or Educational Designation/Certification:Undergraduate degree or diploma, preferable in a technical discipline or equivalent and relevant work experienceCertification in A+ and/or Network+ or equivalent would be considered an assetExperience with Incident Management solutions, preferably ServiceNowBasic understanding of modern endpoint detection and response tools.1 to 3 years of experience with Smartphones, particularly, Apple IOS deviceExperience with MFA technologiesA team member who takes ownership of every client interaction and is accountable for effective outcomes beyond that interaction.A professional that demonstrates empathy by listening to understand the client’s unique support needs and situations, in order to communicate in a clear, honest, and genuine wayA team member who collaborates to get things done by leveraging their own and each other’s talentsA team member who willingly adapts to meet the changing needs of our clientsA team member who proactively seeks to make things better