Physician Practice Medical Assistant - Receptionist - Flex Role

Job Description Job Title: Physician Practice Medical Assistant – Receptionist – Flex RoleReports To: Practice ManagerDepartment: RPO Physician Partners – Dr. Stacey JonesLocation: 509 W Tidwell Road Suite 100 Houston, TX 77091Position SummaryThe Physician Practice Medical Assistant - Receptionist plays a vital role in providing excellent patient care by managing the front desk and assisting with basic clinical tasks. This position serves as the first point of contact for patients, facilitating a welcoming environment, scheduling appointments, and ensuring efficient communication within the practice. Ideally, a Medical Assistant (MA) will fill this role, allowing for additional support with clinical duties as needed.Essential Job Functions- Greet and assist patients, visitors, and vendors in a friendly, professional manner.- Answer phones, respond to inquiries, and manage patient appointment scheduling and cancellations.- Verify patient insurance, collect co-pays, and process payments.- Communicate appointment reminders and follow-up information to patients.- Perform basic clinical tasks as appropriate for a Medical Assistant, including taking vital signs and assisting providers with patient flow.- Ensure a clean, organized reception and waiting area.- Coordinate with clinical staff to support practice workflow and provide exceptional patient experience.- Process incoming and outgoing patient referrals.Scope of Work- The role is primarily focused on front desk and administrative tasks but will involve clinical support (as directed).- This position ensures effective practice operations and communication across patient scheduling, record-keeping, and front office administration.- A Medical Assistant in this role may assist with preparing exam rooms, taking patient histories, and other entry-level clinical functions as needed.Minimum Qualifications- High school diploma or equivalent.- Previous experience in a healthcare reception or front desk role.- Previous experience in a medical assistant role.- Strong communication, interpersonal, and organizational skills.- Proficiency in using an EHR system and basic office software (e.g., Microsoft Office).- Demonstrated ability to multitask and provide excellent customer service.- Basic understanding of insurance verifications and billing processes.Preferred Qualifications- Medical Assistant certification (CMA, RMA) if performing clinical duties.- 1+ years of experience working in a physician’s office, clinic, or outpatient healthcare setting.- Familiarity with common EHR systems, such as Epic, Cerner, or AthenaHealth.- Knowledge of medical terminology and HIPAA regulations.- Fluency in Spanish is preferred (but not required).