IT & Web Support

SFA is seeking IT & Web Support Description Job Title: Part-Time IT and Web Support Specialist Location: Remote Job Type: Part-Time (Up to 20 hours per week) Job Overview: We are seeking a proactive and detail-oriented IT and Web Support Specialist to join our non-profit team. The ideal candidate will have a strong background in WordPress, Elementor, a solid understanding of Microsoft Office products including Outlook, Teams, SharePoint and other apps within Microsoft Suite as well as web analytics. You’ll be responsible for website updates, form integration, gathering/reporting analytics and assisting staff with IT. We are looking for someone with a strong ability to respond quickly to requests, with a 48-hour turnaround for general inquiries and a 24-hour response time for emergencies. Key Responsibilities: Integrate and optimize forms within our website features. Gather, analyze, and report website analytics and performance metrics. Monitor and ensure website uptime and functionality. Troubleshoot and resolve technical issues. Collaborate with other team members to ensure seamless updates and integrations. Qualifications: Proven experience with WordPress, Elementor and Microsoft Office products. Familiarity with Analytics, SEO principles, and web performance monitoring tools. Strong troubleshooting and problem-solving skills. Ability to work independently and manage time effectively. Excellent communication and responsiveness, with a commitment to quick turnaround on support issues. Experience with integrating and customizing web forms. 24-hour response time for emergencies. If you are a tech-savvy individual who can balance multiple tasks, provide quick support, and ensure our IT systems run smoothly, we encourage you to apply! Salary $20 - $25 per hour