Shift Leader/Key Holder

Lookin’ for a Smokin’ Hot Career? There are BBQ joints, and then there’s Mac’s Speed Shop. With a foundation of Award-winning World Championship BBQ, our motto is White Collar, Blue Collar, or No Collar- ALL are welcome. We want leaders who WANT to grow with us and yes, it’s true – there is opportunity for Advancement and Growth! Come for the job, stay for the experience. This is your invitation to join the Mac’s Speed Shop Greenville family. We’re looking for someone who has outstanding communication and customer service skills to work alongside our staff as the restaurant shift leader. You’ll be in charge of overseeing restaurant operations during your shifts, which includes scheduling staff and distributing assignments to restaurant employees. As a shift leader, you’ll also be responsible for greeting and serving customers, dealing with client complaints, and assuring compliance with all food and beverage safety rules. If you bring excellent organizational and team management skills and have previous food service experience, apply now! Duties: Oversee and manage the daily operations of the shift. Ensure that all tasks are completed efficiently and in a timely manner. Train and supervise staff members, providing guidance and support as needed. Monitor inventory levels and place orders for supplies as necessary. Maintain cleanliness and organization of the work area. Handle customer inquiries, complaints, and requests in a professional and courteous manner. Collaborate with key holders and management to ensure smooth operations across all shifts. Assist with catering, food production, food preparation, cleaning, cashiering, and any other related tasks during your shift. Customer service: Greeting customers, taking orders, answering questions about menu items, and ensuring customers have a positive experience. Food preparation: Assisting kitchen staff with preparing and assembling and expediting of menu items. Cash handling: Handling cash, making change, and processing credit and debit card transactions. Experience: Previous experience in a leadership role, such as an assistant manager or shift supervisor, is preferred, along with: Knowledge of food safety Strong communication and interpersonal skills to effectively interact with staff and customers. Ability to multitask and prioritize responsibilities in a fast-paced environment. Excellent problem-solving skills to address any issues that may arise during the shift Flexibility to work evenings, weekends, and holidays as required. Job Types: Full-time, Part-time Pay: $19.00 - $20.00 per hour Expected hours: 25 – 40 per week Benefits: Dental insurance Employee discount Flexible schedule Health insurance Paid time off Paid training Vision insurance Shift: 4 hour shift 8 hour shift Day shift Evening shift Application Question(s): One of your new employees often gets flustered when customers are angry. You've tried giving her advice, but she isn't improving. What would you do? A. Have her role-play angry customer scenarios with a senior employee B. Ask a senior employee to watch her performance and give her feedback C. Instruct her to transfer angry customers to more experienced employees D. Suggest that she review the training manual more thoroughly E. Closely monitor her performance and intervene to take calls when needed A client is upset about a service delay. He's speaking loudly and attracting attention. What would you do? A. Acknowledge his feelings and explain how you'll try to speed things up B. Politely ask him to calm down and explain that getting upset won't help speed things up C. Explain that all clients are equally important and you're doing your best D. Suggest he contact the customer service hotline E. Direct him to speak to your supervisor License/Certification: Driver's License (Preferred) Shift availability: Night Shift (Preferred) Day Shift (Preferred) Ability to Commute: Cornelius, NC 28031 (Required) Work Location: In person