Technology Applications Specialist

Technology Applications SpecialistCooley is seeking an Applications Specialist to join the Technology team.Position SummaryCooley Technology embraces a culture of customer service excellence, and all members of the department are expected to move this agenda forward. To that end, the Technology Applications Specialist is responsible for supporting and enhancing legal technology platforms, including Microsoft Office, iManage, Litera Create, Metadact, Litera Compare, and comparable enterprise solutions by designing, configuring, and deploying systems that improve workflows and drive strong user adoption while maintaining the stability and reliability of legacy applications such as Forte and DocXtools. This role will clearly translate complex technical concepts into practical, actionable guidance for stakeholders at every level of the firm.Position ResponsibilitiesProvide advanced technical support for the Litera ecosystem, including Litera Compare Desktop, Contract Companion, DocXtools, Litera Create (Templates), Best Authority, Metadact, Check, Numbering, and legacy Forte applicationsAdminister Litera Client Administrator, managing global settings, policies, and user profiles during the consolidation of legacy point productsResolve complex document integrity, styling, and template migration issues, including numbering and formatting standardizationAdminister the Box enterprise environment, including workspace provisioning, folder structures, permissions, security controls, and audit reportingManage DocuSign administration, supporting advanced envelope configuration, templates, routing issues, and integration troubleshootingServe as subject matter expert for iManage Work 10 and third-party integrations, resolving desktop, COM add-in, and workflow-related issuesPartner with internal teams to improve processes, deliver user training, maintain documentation, and drive continuous platform improvementsSupport end-user software rollouts by developing and executing QA test scripts, troubleshooting and resolving application issues after hours as needed, and partnering with vendors to remediate defects and integration issues across multiple software platformsContinually update and enhance basic skills in software and systems through firm training and professional developmentTake ownership and initiative for problem resolution, spot potential problem areas, analyze solutions, propose resolution, ensure implementation and perform appropriate follow-upProvide detailed documentation for procedures, installations and upgrades of supported applications and systems for consumption across support teams and end-usersAll other duties as assigned or requiredSkills and ExperienceRequiredAfter orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applicationsAbility to work extended and/or weekend hours, as requiredAbility to travel, as required4+ years' directly applicable experience (e.g., experience supporting enterprise applications in on-premise or hybrid environments). Senior candidates considered with 5+ years experience.Experience administering DocuSign and Adobe Acrobat Pro to manage digital signatures and complex PDF workflowsAbility to interpret Azure Entra ID authentication errors and manage identity access issuesOperational experience supporting applications in hybrid or public cloud environments like Azure or AWS with readiness to support SaaS based solutionsAbility to troubleshoot and resolve complex application and integration issues within Windows environments, using standard diagnostic tools and application-specific troubleshooting techniquesPreferredBachelor's degree in Computer Science or related technical fieldAdvanced degree in a related fieldDemonstrated expertise in technical writing and documentationExperience with one or more scripting languages or higher-level development languagesRelevant technical certifications, such as Microsoft 365, Windows operating systems, and application or systems administration, with a focus on end-user and enterprise software supportPrior legal experience or experience working in professional servicesCompetenciesOutstanding problem solver and ability to lead by exampleStrong quantitative, analytical, and strategic thinkingStrong judgment to plan and accomplish goalsExceptional customer service, initiative, and get-it-done attitudeProactive in anticipating and resolving problemsSelf-motivated with a strong desire to contribute to the success of the department and companyCommunicate effectively at all levels within the organizationFlexible and agile, ability to reprioritize with changes in the businessAbility to work independently and under pressure in a fast-paced environmentAbility to meet deadlines and effectively complete operational and project-based assignmentsStrong organizational skills including time and task managementAttributes expected of all candidates include responsibility, honesty, reliability, initiative, patience, attention to detail, determination, taking pride in one's work, and a desire to learnInterpersonal skills necessary to interact and work productively as part of the Technology team, delivering high quality services to the firm and our clientsExcellent spoken and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiencesService oriented mentality, high sense of ownership of the problems and requests assigned, focus on managing and resolving issues in a timely fashion, establishing, and maintaining communication with technology customers to keep them updated with status of their requests, initiating, and performing changes on the production systems and proactively escalating any issues that cannot be resolved within the established timeframesTeam-player with collaborative spiritUnwavering ability to handle and maintain confidentiality regarding firm information, projects, client dataHigh level of professionalism at all timesCooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices. EOE.The expected annual pay range for this position with a full-time schedule is $93,000 - $135,000. Please note that final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate. Senior level candidates may be considered for this position and would be eligible for a higher salary range based on experience.We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits. In addition to elective benefit options, benefited employees receive firm-paid life insurance, AD&D, LTD, short-term medical benefits as well as 21 days of Paid Time Off ("PTO") and 10 paid holidays each year. We provide generous parental leave and fertility benefits. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.J-18808-Ljbffr