Senior Finance Manager, Customer Success

Job Requisition ID #26WD97563Position OverviewAt Autodesk, we empower innovators everywhere to design and make a better world. As a Senior Finance Manager, Customer Success Management, you will play a critical role in supporting this mission by partnering with Customer Success leaders to drive sustainable, customer-centric growth across Autodesk’s Enterprise and Subscription business. You will report to the Senior Finance Director for Customer Success Finance organization and will be the main business partner for the Vice President, Customer Success Management.This role sits at the intersection of finance, strategy, and customer outcomes. You will help shape financial strategy for post-sales motions including token consumption, usage, offering renewals and expansion, while enabling data-driven decisions that improve customer value, efficiency, and long-term ARR growth.Location: Any US / RemoteResponsibilitiesStrategic Business PartnershipAct as the primary finance partner to the Customer Success Management VP and leadership team, providing trusted financial guidance and strategic insightSupport Autodesk’s shift toward customer lifecycle value by aligning financial plans with customer success, retention, and adoption strategiesInfluence investment decisions that improve customer outcomes while balancing growth, efficiency, and margin objectivesFinancial Planning, Forecasting & ModelingLead annual planning, monthly forecasting, and long-range planning for the Customer Success organizationOwn and analyze key SaaS metrics such as gross and net retention, churn, renewals, expansion, cost-to-serve, token consumption, usage and value deliveryPartner with Customer Success Leadership to establish annual token consumption and customer usage targets, ensuring alignment with customer value realization, adoption goals, and Autodesk’s consumption-based business modelsDevelop financial models to evaluate customer offerings, operating and capacity models, and the impact of any go-to-market changesPerformance Insights & StorytellingDeliver clear, executive-ready insights that connect financial performance to customer outcomes and strategic prioritiesAnalyze variances, trends, and risks, and proactively recommend actions to leadershipPartner closely with WW Sales Finance and RevOps as needed to ensure alignment across the customer lifecycleOperational Excellence & ScaleDrive simplification, automation, and standardization of financial processes and reportingEnsure strong financial governance, accuracy, and compliance across Customer Success financialsSupport transformation initiatives, new business models, and potential M&A integration impacting Customer SuccessLeadership & CultureMentor and develop finance team membersModel Autodesk values by operating with integrity, curiosity, and a collaborative, inclusive mindsetFoster strong cross-functional relationships built on trust and accountabilityMinimum QualificationsBachelor’s degree in Finance, Accounting, Economics, or related field12+ years of progressive experience in Finance, including FP&A and senior business partnering rolesStrong understanding of subscription and SaaS business modelsExperience supporting Customer Success, Services, or post-sales organizationsAdvanced financial modeling, analytical, and problem-solving skillsExcellent communication skills with the ability to influence senior leaders Preferred QualificationsMBA, CPA, or CFAExperience in a global, matrixed, enterprise technology companyFamiliarity with planning and analytics tools such as Anaplan, Adaptive and Power BIProven track record of driving changes in fast-evolving or transformative environmentsSQL and Sigma experience a plusAt Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.