Sales Representative & Account Specialist

Mitchell Tax Software Sales Representative & Account Specialist $25 per hour. OVERVIEW: Build a fulfilling career with Mitchell Tax Software! Mitchell Tax Software is a small business located in Knoxville, TN. Mitchell provides tax preparation software to tax professionals across the United States, and then services that software with industry-leading customer support. This position is for a Sales & Support Account Specialist – you’ll be talking with tax preparers across the US, explaining the benefits of our software (sales), delivering training calls (helping users do software demos), and providing customer support (answer questions and helping users with their software). No tax experience required – just a desire to learn and help people. Sales experience is a definite plus. MS Office & Windows computer skills are required. COMPENSATION: $25/hour, with potential for overtime. This is a role where you can grow and steadily increase your duties and compensation over time. Note – no tax experience is required, just a desire to learn and a desire to make sales and help our clients. Windows computer experience/skills are required, with some MS Office experience preferred. This is a career with opportunity for growth – we’re in it for the long-haul, and we want to you be in it with us! You don’t need to know anything about taxes, but you do need to have good people skills, great computer skills – and most importantly, a desire to learn. Sales experience is a huge plus, but not required. JOB LOCATION: On site, at our office in Knoxville Tennessee. This is a career with opportunity for growth over time – we want you growing here at Mitchell, and increasing your duties over time. JOB DUTIES: Making customer sales – informing potential clients about the tax software, asking potential clients questions to determine if our software is a good fit, selling prospects on the benefits of our software, and scheduling online demo/training sessions. Taking inbound and outbound phone calls and chatting with potential clients. Delivering remote training sessions to clients across the US. Navigating the tax software on a daily basis – to deliver demos, trainings, troubleshooting, and for day-to-day setup type tasks. Digital marketing efforts – using Facebook and other online tools to reach tax preparers. Using Microsoft Excel for data entry and lookup tasks (no Excel experience is required, but is nice to have) Customer service/support – helping our clients with any issues that arise, assisting them through the problem(s). Co-worker support – helping your co-workers with their tasks as a team. REQUIREMENTS: Excellent computer skills – ability to quickly navigate a PC/Windows computer with ease, being familiar with computer terminology – task bar, window, control panel, desktop, etc., including years of experience actively using a PC computer in your everyday work & personal life (using a computer should be second-nature). Please do not apply if you are not good with a computer. Enjoy being on the phone – you’re excellent on the phone and enjoy talking with people – sales discussions, and in helping people. Sales/Selling potential – ability to learn sales. Excellent writing skills – good grammar, punctuation, email drafting ability, etc. Proficiency with Microsoft Word, and some familiarity with other MS Office suites/applications. Proficient & quick typing/word processing skills. Ability to learn the software, and the desire to deliver training sessions to clients. Prior experience working in some sort of an office and/or business setting (or any sort of customer service or sales position where you used a computer extensively). The desire to help people – our clients and your co-workers, striving to go above-and-beyond for others. Excellent people skills – the ability to carry-on a conversation, and make people smile. Desire to excel at your job and grow – the desire to get rewarded for your efforts. PREFERRED BUT NOT REQUIRED: Sales experience – not required, but strongly preferred. Microsoft Excel experience – not necessary, but very nice to have. Customer service experience (Customer Representative) – not necessary, as long as you have good people skills and a desire to help others. Microsoft Outlook experience – not necessary but nice to have. Microsoft PowerPoint experience – not necessary but nice to have. Adobe PDF – basic understanding of PDF’s. NOT REQUIRED: No tax experience necessary. You do not need to know anything about taxes or tax preparation – our function is to assist our tax preparer clients on how to use the software – they already know how to prepare taxes – that won’t be your role. You will be trained on tax topics you’ll need to know, but the focus of the job is helping the clients use the software. As long as you’re eager to learn, and you have strong Windows/Office computer skills you’ll do just fine. If you’re comfortable on a Windows PC (and Microsoft Office), enjoy being on the phone talking with customers, are eager to learn new skills, and be part of a growing business then this job is for you. It will be extremely fast-paced and busy at times, extremely slow at others – but most of all it will be rewarding – we want you to enjoy your career and enjoy time-spent with your co-workers here at Mitchell Tax Software. We’re all friends and family at Mitchell and we hope you can join us! If you think you’re up to the challenge, please apply! Job Type: Full-time Pay: $25.00 per hour Ability to Commute: Knoxville, TN 37932 (Required) Ability to Relocate: Knoxville, TN 37932: Relocate before starting work (Preferred) Work Location: In person