IT Dispatcher (Remote - Iowa)

ESSENTIAL DUTIES AND RESPONSIBILITIES:Efficiently assign, schedule, and escalate service tickets company-wide.Provide front line customer service via incoming callsDrive excellent customer service by providing detail oriented oversight of ticket communications and scheduling.Build working inner-company partnerships to ensure a successful cross-department service delivery model.Demonstrate basic technical expertise for efficient ticket assignment.Contribute to the TBU strategic and tactical business model.Other duties as assignedEDUCATION, TRAINING, AND EXPERIENCE:4 + years of customer service experience2 + year of dispatching experiencePreferredAssociates degree or appropriate certifications and 1 year of professional experience in an IT or Telecommunications related fieldREQUIRED SKILLS:Interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional, timely and courteous manner.Good written and oral communication skillsEffective analytical and problem-solving skillsAbility to perform a variety of tasks, often changing assignments on short noticeHigh level knowledge of a wide variety of technologiesWORKING CONDITIONS AND PHYSICAL REQUIREMENTS:Indoor work primarily in the company office environmentFrequent utilization of manual dexterity and visualizing of computer screenOccasional bending, carrying, squatting, twisting and lifting up to 60 pounds independentlyOccasional travel by vehicle and air, with some overnightsEqual Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws.