Customer Service Representative

Impact Transportation is a full service logistics company located in the Port of LA/LB specializing in warehousing, transportation, distribution, and cross-docking, seeking a results-oriented Customer Service Representative. Scheduling and Coordination: Maintain accurate data entry into the Trinium system. Check availability at the terminal and keep customers updated. Schedule pick-up appointments at the terminals. Communicate with dispatch on scheduling pick-up and empty return appointments. Communicating with the Warehouse Dock Manager regarding customers’ orders. Create appointments on the daily warehouse scheduling board. Generate dock receipts to provide warehouse instructions on what needs to be done. Documentation and Record-Keeping: Upload pictures of the customers’ cargo. Create Bills of Lading (BOL) and Proof of Delivery (POD) documents with shipment details when the cargo goes out. Create invoices and capture revenue accordingly based on rates. Scan and record all documents into Trinium. Check Trinium on-site report daily. Account Management: Maintain strong communication with customers to manage relationships and address issues, resolving them quickly and efficiently. Prioritize and respond to calls and emails in a timely and friendly manner. Cultivate value-added relationships with customers by having a deep understanding of our services and offering valuable insights to meet their needs and expectations. Additional Responsibilities: Communicate and coordinate activities with other departments and customers to support business operations. Keep all office areas in a clean and orderly manner. Perform all other duties as assigned by management to support business operations. Skills Proven customer support experience or experience as a client service representative Intermodal experience a PLUS Must be able to communicate effectively in writing and verbally in the English language Must be able to perform basic math skills accurately Detailed oriented, organized, and able to work in a fast-paced environment with excellent multi-tasking skills Must have an understanding of corporate culture and understanding of the warehouse and transportation industry High school diploma Job Type: Full-time Pay: $20.00 - $23.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule: 8 hour shift Day shift Monday to Friday Education: High school or equivalent (Preferred) Experience: Customer Service: 2 years (Preferred) Ability to Relocate: Compton, CA 90221: Relocate before starting work (Required) Work Location: In person