Operations & Capacity Lead

At Your Marketing Co., we believe if you care the best, you get the best. Caring for clients. Caring for coworkers. Caring for our business. And when we do this well, the results are engaging, empowering and transformative. The ideal candidate would have these qualities:Proactive – Confident, assertive and diplomatic, our best employees are problem solvers. They are self-motivated, perform tasks with enthusiasm and efficiency, and demonstrates sound judgement. Completing assignments in a timely and accurate manner starts with demonstrating good listening skills and compassion.Detail-Oriented – Establishing trust and rapport with clients and coworkers comes by being conscientious of the true meaning teamwork. Teamwork can only happen when the team has greater perspective, and that can only be gained with high-level details. Top performers at YMC take pride in proper planning and processing accuracy.Organized/Time Management — At YMC, employees need to have the ability to manage multiple responsibilities in a fast-paced environment. Working independently as well as collaboratively in a team setting is a must. Solid organization skills prevent feelings of overwhelm – both in the office and at home – and show we care for ourselves, the team, and our clients.Passionate – Our people are motivated and inspired by the value proposition of their work. Collectively, as a team, we are enthusiastically helping credit unions foster real economic and social change for their communities. If we don’t love what we do, we will never achieve the goals that we set for ourselves, our company, or the credit unions we serve.Communicative — We value high levels of quality communication. This means understanding the personality styles of our teammates and clients. An empathetical mindset is key to productivity, morale, and team unity. Employees are expected to speak-up, ask questions, listen intently and be respectful in-person or across communication platforms.Job Description: Operations & Capacity LeadLocation: HybridType: Full-TimeThe Short VersionWe need someone who can see next week’s problems… this week. This role is about capacity, not chaos. Planning, not reacting. You are the person making sure work is routed, prioritized, and timed in a way that actually works for the humans doing it.If you’ve ever looked at a full project queue and thought this is going to break in three days unless we adjust now… this is your role.What You’re Really Here To DoMake sure the team always knows:What’s comingWhat’s realisticWhat needs to shift before it becomes a problemYou are the bridge between what we want to do and what we can actually deliver well.Where You’ll Make an Impact(aka: don’t let the future sneak up on us)Maintain a clear, real-time view of team capacity across all disciplinesLook ahead 1–4 weeks and identify pressure points before they hitFlag risks early and recommend specific adjustmentsHelp leadership make proactive decisions on scope, timing, and resourcingEnsure new work is evaluated against actual availability, not best-case assumptionsWhen you’re winning:We’re adjusting before things break. Not explaining why they broke.Project Trafficking & Resource Routing(aka: the right work to the right people at the right time)Own how work flows through the team from intake to deliveryAssign and route work based on skill, availability, and priorityBalance workloads across Strategy, Creative, Digital, and OpsPrevent bottlenecks by redistributing work before they formEnsure handoffs are clear, timely, and intentionalWhen you’re winning:No one is overloaded while someone else is waiting. Work lands where it should, when it should.Proactive Project Planning(aka: fewer surprises, fewer fire drills)Build realistic timelines that reflect actual capacityAnticipate dependencies and plan around them earlyIdentify where projects will collide and create pressureAdjust timelines or sequencing before deadlines are at riskKeep teams aligned on what’s next, not just what’s nowWhen you’re winning:Deadlines aren’t stressful. They’re expected.Flow, Rhythm & Operational Discipline(aka: work moves because it’s set up to move)Keep projects moving by removing blockers earlyCreate a steady, predictable rhythm across teamsReduce last-minute work and reactive scramblingBring visibility to trade-offs so they’re decided, not absorbedSupport leaders in protecting both quality and paceWhen you’re winning:Work feels controlled, not chaotic. Busy, but not overwhelming.Systems That Support Reality(aka: tools that actually help)Own and improve systems for project tracking, capacity, and resourcingEnsure tools reflect real workloads, not outdated plansSimplify processes that slow down visibility or decision-makingMake it easy to see what’s happening without diggingWhen you’re winning:The system tells the truth. And people trust it.You Might Be a Fit If…You’ve worked in traffic, project management, or operations in a fast-paced environmentYou naturally think ahead, not just reactYou’re comfortable pushing back when capacity and expectations don’t alignYou can juggle multiple moving pieces without losing clarityYou see patterns in workload, not just individual tasksYou’re organized, but flexible enough to adapt quicklyThis Role Is Not For You If…You prefer reacting to problems instead of preventing themYou avoid conversations about trade-offs or capacity limitsYou like keeping things “loosely organized” instead of clearly structuredYou focus more on tracking tasks than shaping how work flowsWhy This Role ExistsBecause great teams don’t burn out from too much work.They burn out from poorly planned work.When this role works:The team can see what’s comingWork is distributed realisticallyProjects move without constant frictionAnd we deliver strong work without running people into the groundFinal ThoughtWe’re not looking for someone to manage projects after they start.We’re looking for someone who shapes how they start, flow, and finish… before problems ever show up.If that sounds like your kind of role, apply.