Oracle R12 Finance Support Engineer

Interview : Video Visa : USC, GC, GC EAD, H4 L2 Duration : 4 Months This is hybrid from day-1 ( local candidates highly preferred ) Descripion : Duties: Responsibilities:Provide direct support to all users for all issues experienced by usersTroubleshoot and resolve issues related to system functionality and software systems.Build a level of confidence that encourages a culture of customer satisfactionServes as point of escalation for support issues, which may include serving as the interface with Application software vendorBe part of the SLA breach and major incident review processFor repeat incidents help guide the problem management process to determine what corrective actions can be takenResponsible for resolving technical incidents and troubleshooting with developersResolve technical concerns in Application usersInteract with leadership teams in communication of the service support activities like weekly service review calls for ticket backlog review, SLA breaches, ageing tickets, ITSM change board review of CRs and SRs.Develop knowledge transfer documentation and customer-facing support documentationCollaborate with peers externally to determine and facilitate best practices.Reviews and monitors system performance.Adheres to downtime procedures, departmental policies, procedures, and objectives.Strong sense of customer service. Qualifications:4+ years of experience in R12 ERP modules with emphasis on Financial modules like AR, AP, GL, PO & FAExperience in Zuora RevPro a plusMust have strong understanding of out of box R12 setups and configurationsHands-on experience with SQL, PL/SQL, XML Publisher