Spa Manager

Company DescriptionThe Shade is redefining modern nail care. Built on precision, elevated service, and a zero-compromise approach to luxury, The Shade delivers a high-end, dry nail experience that blends European technique with a fashion-forward aesthetic. Every detail is intentional, from our all-inclusive service model to our clean, minimal environments.This is not a traditional nail salon. The Shade is designed for scale, built for impact, and driven by performance.Role DescriptionThis is a full-time, on-site role based in New York, NY for a Studio Manager at The Shade.The Studio Manager is responsible for leading a fast-paced, high-volume environment with a strong focus on sales, team performance, and operational excellence. This role goes beyond day-to-day management, it is about driving revenue, maximizing team productivity, and ensuring every client interaction reflects The Shade standard.You will oversee all studio operations, including scheduling, staff management, inventory, and client experience, while holding the team accountable to sales goals across services and retail. The ideal candidate thrives in a performance-driven environment, leads from the front, and understands how to turn traffic into revenue.Key ResponsibilitiesOwn and drive studio sales performance across services and retailLead, coach, and manage a team of nail technicians and front of house staffOversee scheduling to maximize productivity, efficiency, and revenue per hourMaintain a high-energy, fast-paced environment with a strong sense of urgencyEnsure an elevated, consistent client experience aligned with The Shade brandMonitor KPIs, set targets, and hold the team accountable to resultsManage inventory, ordering, and product merchandisingTrain staff on sales techniques, client experience, and service standardsMaintain studio cleanliness, organization, and operational flowQualificationsStrong sales background with a proven ability to drive revenue and hit targetsLeadership experience managing high-performing teams in a fast-paced environmentExperience in beauty, luxury retail, or hospitality preferredStrong understanding of scheduling, staffing, and operational efficiencyExcellent communication and interpersonal skillsDetail-oriented with strong organizational and problem-solving abilitiesComfortable working with booking systems and POS platformsPassion for luxury, aesthetics, and brand experience