Customer Service Technician

BPM MICROSYSTEMSCustomer Service TechnicianMid-Level • Full-Time • On-site • Houston, TXBillions of devices power up every day because of what we build. If you can troubleshoot a PCB, speak fluent firmware, and still keep a customer smiling — we want you on our team.ABOUT BPM MICROSYSTEMS•       40-year industry leader in automated semiconductor programming equipment — the machines that bring flash memories and microcontrollers to life in virtually every modern electronic device.•       Our systems serve a global customer base, from defense contractors to consumer electronics giants. You won’t see our name on the shelf, but billions of people rely on our work every day.•       Fast-paced, entrepreneurial culture where your work ships real products — not management presentations.WHAT YOU’LL DO•       Install and commission automated programming systems and peripheral equipment at customer sites worldwide.•       Diagnose and resolve complex hardware and software issues — serving as the customer’s technical advocate through escalation.•       Conduct high-level training sessions and author knowledge base articles that reduce repeat support cases.•       Collaborate across sales, engineering, and product management — feeding customer intelligence back into the product roadmap.•       Support customers via phone, email, and on-site visits with appropriate urgency and professionalism.•       Participate in rotational after-hours on-call support.WHAT WE’RE LOOKING FORRequired:•       Bachelor’s degree in Computer Science, Electrical Engineering, or a related field.•       Hands-on experience with embedded systems or electronics.•       Windows proficiency and working knowledge of Salesforce.•       Must be a U.S. citizen or lawful permanent resident (role supports U.S. defense contractors).A Plus:•       Proficiency in C, C++, Python, or a similar programming language.•       Bilingual.YOU’LL THRIVE HERE IF YOU…•       Can read a schematic and a customer at the same time — technically sharp and people-savvy.•       Don’t wait to be told what’s broken — you dig in, document it, and own the resolution.•       Get energized by fast-paced environments where your impact is immediate and visible.•       Communicate crisply — whether logging a service call or briefing an engineer on a hardware anomaly.COMPENSATION & BENEFITS•       Competitive salary•       Full health benefits•       Dynamic, innovative work environment in Houston, TXReady to build what powers the world?Apply at www.bpmmicro.comBackground and references will be checked. Highly qualified candidates are encouraged to apply in confidence.