System Service Technician (IT-Focused)

Job Description Description:Kanawha Scales & Systems (KSS) is a leader in industrial weighing, measurement, and automation solutions, supporting customers across manufacturing, mining, utilities, logistics, aerospace, defense, and energy. For decades, we've built our reputation on technical expertise, reliable service, and a simple philosophy: take care of our customers and take care of our people.At KSS, our people are what set us apart. We offer competitive pay, strong benefits, and ongoing training to support long-term growth. As we continue to expand, we provide real opportunities for employees to develop their skills, advance their careers, and make an impact.Position SummaryWe are seeking a skilled System Service Technician for our Poca, WV Branch with a strong IT foundation to support, deploy, and troubleshoot automated weighing and data collection systems in industrial environments. This role focuses on side-scale hardware, peripherals, and integrated system components to ensure accurate performance, compliance with industry standards, and high levels of customer satisfaction.This role is ideal for candidates who enjoy owning technical problems end-to-end, including system configuration, network communication issues, and software-related troubleshooting in live production environments.Requirements:What You'll DoInstall, configure, and support Data Collection Systems (DCS) including WeighMaster and BatchMasterDeploy and maintain Windows-based industrial PCs, system software, and peripheral devicesConfigure and troubleshoot local networks, IP addressing, and device communicationsDiagnose and resolve software, database, and connectivity issues in live production environmentsPerform system setup, validation, backups, and technical documentationSupport system startups, upgrades, and customer trainingProvide technical troubleshooting on-site and remotelyWork directly with customers to identify root causes and implement long-term fixesParticipate in on-call and after-hours support rotationsTravel to customer facilities as requiredWhat We're Looking ForRequired QualificationsHigh School diploma or equivalentStrong computer and technical troubleshooting skillsHands-on experience working with Windows operating systemsAbility to logically diagnose system, software, or communication failuresComfortable working with both hardware and software componentsCustomer-facing communication skillsClean driving recordWillingness to travel and work irregular hours when neededPreferred Qualifications (Strongly Considered)Associate's degree in Information Technology or a related technical field preferredNetwork configuration and troubleshooting experience (IP addressing, switches, routers, device communications)Experience supporting field-deployed or industrial IT systemsFamiliarity with:Microsoft Windows (installation, configuration, troubleshooting)SQL Server or database-driven applicationsPLC-based or industrial control systems (Allen-Bradley a plus)Prior experience in:IT support, systems administration, or technical field serviceIndustrial automation, manufacturing, or production environmentsAbility to work independently and make technical decisions in the fieldWhy Join Kanawha Scales & SystemsWork with real-world IT systems tied directly to industrial operationsHands-on exposure to networking, databases, and control systemsStrong technical growth path beyond basic helpdesk or desktop supportStable, full-time position with long-term career potentialTeam environment that values technical ownership and problem-solvingWhat We OfferWe provide a competitive compensation and benefits package, including:Health Insurance: HighmarkCritical Illness, Accidental, and Hospital Indemnity PlansDental and Vision PlansCompany-paid STD & LTD Disability InsuranceEducational and Tuition ReimbursementMaternity (12 weeks) and Paternity LeaveEmployee Assistance ProgramBasic & Voluntary Life AD&D401(k) Retirement Plan: 4% employer matchPaid Time Off (PTO)Company-provided PPEEmployee discounts on products and servicesNetworking and professional development opportunitiesWorking ConditionsThe nature of the industrial weighing business is 24/7/365, and the System Service Technician must be prepared to support operations as needed. Special working conditions include:Evening and weekend workWorking outdoors and in various environmental conditionsOperating in and around industrial facilities across a wide range of industriesInteracting with challenging stakeholdersPerforming tasks outside normal office hours, which may occasionally be done remotelyAdditional InformationThis job description is not intended to cover all duties, responsibilities, or activities required of the employee. Responsibilities may change at any time with or without notice.Proof of authorization to work lawfully in the United States is required.Kanawha Scales & Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.