IT Help Desk Analyst I

NOW HIRING: IT HELP DESK ANALYST IClient: State of Georgia DDSLocation: Conyers, GA 100% OnsiteWorksite: 2206 East View Parkway, Conyers, GA 30013Type: Contract W2Rate: $13/hr on W2Start Date: 08/31/2026End Date: 06/30/2027Openings: Multiple MUST HAVELocal Candidates OnlyUS Citizens OnlyMust Have Call Center ExperienceMust be available for In-Person InterviewMust be willing to work 100% onsite in Conyers, GAPosition SummaryThe IT Help Desk Analyst I will provide Tier 1 technical and customer support in a high-volume call center environment. The role involves handling customer inquiries related to DDS Online Services, account access, identity verification, address changes, and digital license issuance.Key ResponsibilitiesHandle approximately 65 90 customer calls per dayResolve Tier 1 customer/technical issues or escalate when requiredAssist with DDS Online Services accounts and accessSupport identity verification and address change transactionsAssist customers with digital license issuanceMaintain accurate customer interaction recordsTroubleshoot customer issues efficientlyDeliver excellent customer service in a fast-paced environmentCommunicate professionally with customers, management, and stakeholdersFollow policies, procedures, and technology updatesMinimum QualificationsHigh School Diploma or GED2+ years of recent Call Center / Customer Service experienceStrong computer and business application skillsExcellent verbal and written communicationAbility to manage multiple priorities in a high-volume environmentPreferred5+ years high-volume call center experience4+ years customer service experienceDriver's license transaction experienceWindows 11 & Microsoft OfficeIdentity verification / credential issuance experienceTechnical troubleshooting experience SEND RESUMErachael@sidramtech.comPlease Share YourUpdated ResumeWork AuthorizationCurrent LocationAvailabilityContact DetailsFollow Sidram Technologies for daily US IT jobs, Full-Time & Contract opportunities, interview tips, and hiring updates. Hashtags#HelpDeskAnalyst #HelpDesk #ITSupport #TechnicalSupport #CallCenterJobs #CustomerService #Tier1Support #ITJobs #GeorgiaJobs #ConyersGA #ConyersJobs #AtlantaJobs #OnsiteJobs #ContractJobs #W2Jobs #