Client Support Specialist – IT

This role delivers end‑user computing support across hardware, software, and collaboration tools in a fast‑paced, mission‑critical transit environment. The Client Support Specialist will serve as a trusted frontline resource, ensuring reliable technology operations for Authority staff while supporting ongoing enhancements and technology modernization efforts. Key ResponsibilitiesThe Client Support Specialist will:Deliver in‑person, phone, and remote helpdesk support for hardware and software issues across multiple facilities.Support enterprise end‑user environments serving 200+ users, ensuring timely resolution of incidents and service requests.Provision, configure, and maintain user equipment, including desktops, laptops, tablets, smartphones, VoIP phones, and peripherals.Manage mobile device enrollment and support using enterprise MDM platforms.Perform asset lifecycle management, including procurement coordination, inventory tracking, assignment, retirement, and disposal.Install, configure, and troubleshoot local and network printers.Support and maintain audio/video conferencing systems and meeting room technologies.Create, maintain, and update user guides, SOPs, and knowledge‑base documentation.Provide end‑user training, including development of job aids and pre‑recorded training videos.Support specialized operational systems, including: Passenger Wi‑Fi and information systemsAutomatic passenger count systemsParticipate in after‑hours, weekend, and emergency support as required. Technical EnvironmentCandidates will support a mixed enterprise environment that includes:Windows 11Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneDrive)Active Directory (on‑prem and Azure AD)Workspace Mobile Device Management (MDM)Trapeze AssetWorks ManagementMasabi JustRide Ticketing PlatformSiteHelp DeskKnowBe4 Phish Alert PlatformProofpoint Antispam PlatformManageEngine ADManager Plus and Endpoint CentralVoIP platforms (Jive, RingCentral, Verizon)Apple iOS and Android OS mobile devicesCrestron, Shure, and Tesira audio/video systems Required Qualifications5+ years of enterprise IT support experience, providing direct end‑user computing support in a professional environment.1 or more years of experience supporting large user populations (200+ users).1 or more years of experience working with Windows desktop environments, Microsoft 365, and Active Directory.1 or more years of experience with mobile device management, endpoint support, and IT service management tools.1 or more years of experience documenting procedures and communicating technical information to non‑technical users.Ability to lift and carry equipment up to 40 lbs.Valid California Class C driver’s license with: No more than three moving violationsNo DUIs within the past three years