Guest Services Representative | Tulyp Hotel | Part Time

Employee BenefitsPaid time off for all full-time and part-time team members8 hours of paid volunteer paid for all team membersHoliday payTravel discounts for employees, friends, & familyRestaurant discountsHealth, vision, dental, and life insurance available for all full-time team membersEmployee recognition perks and benefitsAdvancement opportunitiesPaid maternity/paternity leave or adoption leave for qualifying FMLAPosition Summary:Responsible for providing strong sales techniques and excellent guest service, according to 6PM Hospitality's Core Values, 6PM Hospitality Partners LLC and Hilton standards, as well as going above and beyond to ensure that guests are 100% satisfied.Essential Functions:Report to work in uniform presented professionally, neat, and clean.Greet all guests in a friendly, positive manner. Greet all guests within a 15-foot radius of you. Ask questions of guests and make personal connections to make them feel they are welcome and valuedAnticipate and meet the needs and expectations of our guests, then go one step furtherAttend to guests at Café in an enthusiastic and kind mannerLearn and create coffee drinks to the Starbucks standardsSell the property according to the 6PM Hospitality Partners LLC and Hilton sales standardsGather the appropriate data from each guest, from address information to credit cards and phone numbers.Actively encourage guests to sign up for Hilton Honors loyalty program to meet Hilton brand standardsClearly state all necessary policies and hotel information to each guestFollow the shift checklists each day, completing every task in order to ensure smooth and efficient hotel operations. Including the stocking and Café checklists.Record any special needs or requests and unique occurrences throughout the shift in Quore. Communicate any unordinary occurrences to the next shift. Communication is instrumental in smooth operationsRecord any special requests, early arrivals, late departures, and stayover requests to Housekeeping.Maintain a neat and clean workspace at the front desk and adjacent areas, keep organizedMaintain an organized and clean dry storage and music room closet area. Dispose of any and all trash and broken-down boxes.Perform property walk-arounds as needed throughout the shift, and address all issues encountered. All trash, used towels, room service trays, etc. must be picked up. Keep eyes open for any and all safety and security issues. Report any problems to the appropriate department Manager or GM.Complete any required Annual compliance training according to 6PM Hospitality Partners LLC and Hilton standards, with documentation of training being completed.Stay knowledgeable of all emergency procedures and aware of how to handle each situation.Responsible for the settlement and reconciling of guest accounts and paperwork and emailing receiptsBalance cash drawer and make appropriate cash drops, record any inconsistenciesProvide excellent guest service: Supply information to guests regarding hotel services, and amenities, offer suggestions and mapsRespond to guest requests for assistance and information on the surrounding areas, such as directions, dining, and entertainment. Be knowledgeable of the downtown Holland areaHandle all guest concerns and be able to problem solve in a tactful, professional mannerHandle all Maintenance requests by first assessing the situation and fix if able to. If unable to, contact on-property maintenance to assist with request.Maintain open lines of communication between all departments within the hotelExhibit regular and recurrent attendance recordsFollow the "Call Off" and "Attendance" Policies listed in your handbook for any necessary call outsOther duties as requested by management/supervisors/leads