AV Service Technician- Greater CT/MA

*AV Service Technician* *Location:* Connecticut-Massachusetts Corridor (New Haven Boston) *Employment Type:* Full-Time, TEKsystems Employee *Overview* TEKsystems is seeking a strong *AV Service Technician* to support a national enterprise AV integrator. This is a field service role supporting corporate customers located along the *I90 / I91 / I84 corridor*, including New Haven, Hartford, Springfield, Worcester, Boston, and the surrounding areas. This position focuses on *service, troubleshooting, system checks, and basic software adjustments*-not full-scale integration work. You will be responsible for resolving AV issues in executive boardrooms, conference centers, and enterprise collaboration spaces. As a TEKsystems employee, you'll receive competitive compensation, full benefits, and long-term growth opportunities. *Key Responsibilities* * Respond to AV service tickets across corporate enterprise environments. * Perform hands-on troubleshooting of AV systems, control interfaces, audio issues, video routing, and connectivity problems. * Diagnose AV-related network issues (IP conflicts, connectivity issues, basic switch concerns). * Navigate DSP platforms to review configurations, identify faults, and support audio system diagnostics - Biamp Tesira experience highly preferred. * Navigate Crestron Toolbox for device management, diagnostics, and basic system checks. * Apply firmware updates, execute device resets, and perform configuration changes as needed. * Support AV technologies such as: * Crestron (DM, NVX, touch panels) * Biamp Tesira DSP * Extron/AMX control platforms (basic familiarity helpful) * Microsoft Teams Rooms, Zoom Rooms, Cisco endpoints * AV-over-IP platforms (NVX, SDVoE) * Displays, projectors, video walls, and switching systems * Collaborate with IT teams when network-related issues occur. * Document all service activities clearly and professionally. *Required Skills* * *3+ years of AV field service experience from an AV integration company.* * Strong hands-on AV troubleshooting skills in live corporate environments. * Ability to navigate DSP platforms for system review and fault diagnosis - Biamp Tesira highly preferred. * Ability to navigate Crestron Toolbox for device diagnostics and basic system management. * Understanding of AV signal flow, audio/video routing, EDID, HDCP, and common AV hardware. * Basic network troubleshooting (IP conflicts, VLAN awareness, basic switch support). * Comfortable reading drawings, wiring schematics, and system documentation. *Soft Skills* * Professional communication with corporate and executive users. * Ability to manage service tickets independently. * Calm problem-solving approach in highvisibility environments. * Customerfocused mindset with strong attention to detail. *Travel Requirements* * Daily travel within the *Boston New Haven corridor*. * You return home every night - *no overnights*. * Personal vehicle required; mileage and work-related travel expenses reimbursed. *Experience & Certifications (Preferred, Not Required)* * CTS, CTS-I, Biamp, Crestron, QSC, Dante, or similar credentials. * Network+ or CCNA is a plus but not required. *Job Type & Location*This is a Permanent position based out of Worcester, MA. *Pay and Benefits*The pay range for this position is $45.00 - $60.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Worcester,MA. *Application Deadline*This position is anticipated to close on Apr 7, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.