Store Operations Supervisor

Join Our Dynamic Team and Make an Impact!At Ross, we value our people above all. With over 2,200 stores and a commitment to excellence, we are a leading off-price retail chain dedicated to providing high-quality brands and trendy merchandise at unmatched savings. Our store atmosphere is designed to be a thrilling treasure-hunt experience for our customers!What You Can Expect:Success: Join a winning team that pursues excellence and embraces growth.Career Growth: We believe in developing industry-leading talent—our success is tied to your growth.Teamwork: Collaborate with a supportive team to overcome challenges and find the best solutions.Commitment to Diversity, Equality & Inclusion: We celebrate the diverse backgrounds and ideas of our team members and customers, knowing that our differences make us stronger.Our corporate headquarters is located in Dublin, CA. We also have buying offices in New York City, Los Angeles, and Boston, as well as eight distribution centers nationwide. Our revenue for 2023 reached $20.4 billion, and we pride ourselves on offering an inclusive workplace with continuous learning and development opportunities.GENERAL PURPOSE:The Store Operations Supervisor plays a critical role in our leadership team, overseeing specific areas of the store while also managing overall operations. As a key member of the management team, you will be responsible for ensuring the store's smooth functioning during your shifts. This includes opening and closing the store, supervising associates, and maintaining a welcoming shopping environment.ESSENTIAL FUNCTIONS:Safety First: Prioritize safety in all aspects of store operations, ensuring a secure environment for customers and associates alike.Customer Engagement: Deliver exceptional customer service, treating every visitor with respect and courtesy.Brand Representation: Uphold and promote the company's brand image while ensuring a clean and well-organized store.Merchandising Oversight: Manage store presentations and ensure compliance with merchandising standards.Loss Prevention: Actively participate in loss prevention strategies to safeguard store assets.Front End Management: Lead the front end operations, ensuring efficiency and customer satisfaction during checkout.Fitting Room Maintenance: Ensure the tidiness and adherence to procedures in fitting room areas.Administrative Duties: Assist with tasks assigned by the store manager, including payroll administration and cash management.QUALIFICATIONS:Strong verbal communication skills.Experience in customer service and supervisory roles preferred.Familiarity with point-of-sale systems.Basic mathematical skills for retail operations.Availability to work evenings and weekends.PHYSICAL REQUIREMENTS:Ability to stand, walk, and move throughout the store for long periods. Must be capable of bending, climbing, and lifting over 25 lbs regularly.SUPERVISORY RESPONSIBILITIES:Oversee Retail Associates and Stockroom Leads (where applicable).DISCLAIMER: This job description summarizes primary responsibilities and is not exhaustive of all duties. Job functions may change at management's discretion.Ross is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We adhere to all applicable laws regarding discrimination and employment practices.