Service Coordinator

About the job Service CoordinatorOur client is a growing RV repair and collision operation looking to add a Service Coordinator to support daily shop operations, customer communication, scheduling, and administrative workflow.This role is ideal for someone who has strong customer service skills, understands the importance of follow-through, and can help keep repair jobs moving through the shop efficiently.Position OverviewThe Service Coordinator will serve as a key point of contact for customers, insurance companies, vendors, and internal team members. This position supports the service and collision repair process by helping manage customer updates, scheduling, claim-related communication, documentation, and front-office coordination.This role is similar to a collision center CSR, service advisor assistant, or front-office coordinator. The right person will be organized, professional, detail-oriented, and comfortable working in a busy shop environment.Key ResponsibilitiesGreet customers and serve as a professional first point of contact for the shopAnswer incoming calls, emails, and customer inquiriesSchedule estimates, drop-offs, inspections, repairs, and customer pick-upsProvide regular updates to customers throughout the repair processAssist with insurance claim communication and documentationHelp track claim status, supplements, approvals, and repair authorizationsCoordinate with estimators, service managers, technicians, parts, and vendors to support shop workflowMaintain accurate customer records, repair notes, claim details, and job updatesFollow up with customers, insurance adjusters, and internal team members as neededHelp ensure repair files are complete and organizedSupport parts, scheduling, and production communication as neededAssist with general front-office duties, including filing, scanning, data entry, and customer paperworkHelp create a smooth customer experience from first contact through final deliveryQualificationsPrior experience in an RV shop, collision center, automotive service department, dealership, or repair facility preferredExperience with insurance claims, repair orders, estimates, or customer repair updates is strongly preferredStrong customer service and communication skillsAbility to stay organized while managing multiple open repair filesComfortable speaking with customers, insurance companies, vendors, and internal team membersStrong attention to detail and follow-throughAbility to work in a fast-paced shop environmentBasic computer skills and ability to learn shop management systemsProfessional, dependable, and team-oriented Ideal Background The ideal candidate may have experience as a: Collision Center CSRService CoordinatorService Advisor AssistantReceptionist in a repair or dealership environmentBody shop office assistantRV service department coordinatorClaims assistant or insurance repair coordinator What Our Client Is Looking For Our client is looking for someone who can help keep communication clear, organized, and consistent. This person does not need to be a technician, but they do need to understand how important it is to track details, follow up quickly, and keep customers informed. The right candidate will be able to support both the customer experience and the internal shop team by making sure information does not fall through the cracks. About SourceLine SourceLine is a flat-fee direct hire recruiting agency specializing in Recreational and Heavy Equipment recruiting. We support companies across the RV, marine, powersports, recreational finance, heavy truck, heavy equipment, construction, demolition, civil, crane, mining, and oilfield industries. We partner with employers across the United States to help fill hard-to-find roles, including RV Technicians, Marine Technicians, Powersports Technicians, Service Managers, Parts Managers, Shop Managers, General Managers, Sales Representatives, Finance Professionals, Heavy Equipment Technicians, Diesel Mechanics, CDL Drivers, Crew Leaders, Superintendents, and other skilled service, operations, and leadership positions. Unlike traditional percentage-based recruiting firms, SourceLine provides targeted direct hire recruiting through a simple flat-fee model. Our process is built around outbound sourcing, candidate outreach, industry-specific screening, and detailed candidate submissions that help employers make faster, more informed hiring decisions. SourceLine works with companies that need experienced talent but do not have time to sort through unqualified applicants. We focus on finding qualified candidates with the right hands-on experience, industry background, communication skills, and long-term fit.