Inside Sales Associate - Radford, VA

OverviewInside Sales AssociateLyon Metal Roofing is looking for a qualified inside sales associate. The purpose of an inside sales associate is to take orders from customers, process the orders, and ensure that customers receive the goods or services they have requested in a timely and efficient manner. The sales associate is responsible for accurately gathering customer information, communicating product availability, providing pricing information, and confirming order details. The sales associate must also effectively handle customer inquiries, complaints, and requests and resolve any related issues in a professional manner.Inside Sales RoleA job as a sales associate involves taking orders from customers, either face-to-face, over the phone or online, and then entering the information into a computer system. They may also be responsible for taking payments, resolving customer complaints, and providing additional information and advice.Inside Sales DutiesGreet customers in a friendly and professional mannerTake orders accurately and enter them into the systemProvide customers with accurate information about the items in our systemUpsell menu items when appropriateProcess payments and provide changeAssist with customer inquiries and complaintsClear and clean tablesMaintain stock and suppliesEnsure adherence to health and safety proceduresInside Sales RequirementsGreet and take orders from customersEnsure customer satisfactionAnswer customer inquiries in a friendly and professional mannerProcess customer paymentsInside Sales SkillsExcellent customer serviceAccurate order takingProfessional telephone mannerSales Associate Personal TraitsFriendlyOrganizedGood communication skillsDownload a blank ApplicationJ-18808-Ljbffr