FRONT DESK COORDINATOR/MEDICAL ASSISTANT

Why join our iRISE team? iRISE Spine & Joint provides a 'Culture of Caring' and is an ideal place for compassionate and committed individuals to exercise and develop their passion for providing excellent health care services. Our vision is to be the preferred comprehensive treatment provider for the injured across the U.S. Why should you join our winning team of employees across south Florida? Because we provide: A team that invests the time and resources to foster your growth as a health care professional. An environment that encourages health care research for more efficient patient care. The opportunity for you to work with the latest technology and treatments. The advantage of being a part of a nation-wide family of professionals with shared interests who work together to reach a common goal of better health for people in Florida. At iRISE, we are passionate about healthcare and compassionate about helping people restore their quality of life. If you share the same drive to help people find relief from chronic pain, push the limits of healthcare technology, and create a patient-centric environment where our patients can thrive, then we want you to join our team. As a multi-modality spine and joint practice, we use advanced technology to help our patients feel better and get back to the physical activities most important to them. Our goal is not just to heal our patients, but to empower each patient with the resources they need to maintain their quality of life even after treatment. We’re here to change the game by creating a space where our patients feel fully empowered and in control of their healthcare experience, and where they have the guidance of the best spine and joint specialists to help them on their road to recovery. iRISE employs over 10 providers within several clinics to work together to deliver the most advanced integrated care in Florida. If you are chosen to join our team, you can enjoy the following benefits of being an iRISE team member: Competitive salary Attractive vacation and PTO benefits 401K Medical benefits Cutting-edge training A company culture that encourages and empowers employees to continually grow Do you think you have what it takes to join the iRISE team? Check out our current opportunity for a in our Miami Lakes location and send in your application. We look forward to hearing from you soon! *** Position has preference for Bilingual (English-Spanish) *** OVERVIEW: Interfaces with clients through greeting, scheduling, processing payments, and maintaining work area by performing the following duties. Also assists in examination and treatment of patients under direction of provider by performing general medical assistance. ESSENTIAL DUTIES AND RESPONSIBILITIES: Front Desk Coordinator: Greets patients, verify appointments and directs them to the waiting area. Handles incoming calls, transfers calls, takes messages, retrieve messages from answering service and return calls. Schedule/reschedule appointments for patients. Verify appointments with patients 1-2 days in advance of scheduled appointment. Pull, prepare and update patient charts and files. When applicable, collect co-payments or cash payments. Ensure proper credits/payments are maintained on patient accounts. Maintain smooth channel of communication between patient, Provider and other clinical staff. Straightens and cleans reception area. Maintain and make certain that all clinic forms are replenished in a timely manner. Maintain photocopier to ensure proper operation and adequate paper supply. Provide coverage in other clinics when needed. Medical Assistant: Rooms patients as per protocol. Interviews patients appropriately & documents in EMR. Obtains vitals as necessary including pulse rate, temperature, blood pressure, weight, and height, and documents in EMR. Obtain consents as necessary as per protocol for patients. Prepares treatment rooms for examination of patients. Drapes patients with covering and positions instruments and equipment as necessary. Accurately performs medication count. Cleans patient exam room as appropriate. Inventories medical supplies and materials Assists with consents as per protocol. Documents in the medical record appropriately and accurately. Patient information is appropriately recorded into EMR. Assist with phones when needed. Documents telephone encounters in EMR as per protocol. Provide coverage in multiple locations. Other duties as assigned including administrative and/or non-clinical duties. Maintains HIPAA confidentiality. Other duties may be assigned. SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities. ABILITIES Bilingual (English/Spanish) a plus. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. EDUCATION, EXPERIENCE, and TRAINING: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. CERTIFICATES, LICENSES, REGISTRATIONS: There are no specific certification requirements for this position. Medical Assistant diploma or certification a plus, but not required. Basic medical assisting duties can be learned through on-the-job training. PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Light work; exerts up to 20 lbs. occasionally and/or up to 10 lbs. frequently. Specific vision abilities required by this job include Close vision. While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand and walk. WORK ENVIRONMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Note: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.