Client Operations Support Rep IV

Fraud Dispute AssociateOmaha, NE 681147+ Months contractlunch Not paid 30 minute breakOnsitePay Rate: $21/Hour on W2Work Days Schedule: Monday – Friday 8am – 5pmWhat does a great Fraud & Dispute Associate do at Client?As a Fraud & Dispute Associate, you will provide support to Client clients' card portfolio chargeback programs (debit, credit, prepaid). You will investigate claims, compare multiple avenues of processing disputes/chargebacks, and decide on the best path to resolution.This important position is required to ensure that we take care of our clients, as well as their customers.What You Will DoInvestigate, evaluate, and process disputes/chargebacks, contacting cardholders to investigate possible fraud.Understand compliance and verification procedures to effectively process cardholder information, while staying up to date on network regulatory requirements and client guidelines.Monitor systems to detect possible fraudulent behavior related to card usage and deliver great customer experience via inbound and outbound calls with clients and cardholders.Track and take action on cases within timeframes based on regulatory guidelines and client requirements, entering data into client-specific systems to accurately record and keep track of cardholder, card, transaction, and case information.Respond to inquiries from internal and external stakeholders regarding chargeback requirements, system processing and functionality, dispute lifecycle, claim status, and data input.What You Will Need To HaveHigh school diploma0-2 years of financial or customer service experience and/or equivalent military experienceWhat Would Be Great To HaveKnowledge of Regulation E and Regulation ZKnowledge of Visa and/or Client operating regulationsExperience with electronic funds transfer (EFT)Proficient in Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, SharePoint)Intermediate computer skills (40 WPM minimum)Strong problem-solving skillsStrong decision-making skillsLI-NK1#INDEPI