Program Manager

WHO WE ARE:Founded in 2007, DTI (Diversified Technology, Inc.) is a successful African American owned IT Consulting/Staffing firm based in Chicago's Loop.WHAT WE DO:We focus on providing delivery, staffing, and supported services such as enterprise integration/implementations including, but not limited to, CRM, EAM, ERP, PMO, and QA. We service clients in SLED (state/local gov't & education), financial services, fortune, public utility, as well as regularly partnering with Big 4 SI partners.Job Title: Program Manager (Salesforce CRM – AMS)Location: Foster City, CA (Onsite – Full Time)Duration: 04/13/2026 – 03/02/2029Job Type: Contract (W-2)Experience Level: 6–9+ YearsJob SummaryWe are seeking an experienced Program Manager to lead Application Managed Services (AMS) initiatives for Salesforce CRM platforms. This role will oversee program execution, stakeholder coordination, and continuous improvement of CRM systems, with a focus on Salesforce Service Cloud and integrations.Key ResponsibilitiesLead and manage end-to-end program delivery for Salesforce CRM (AMS model)Develop and maintain project plans, schedules, budgets, and forecastsMonitor program performance, identify risks/issues, and drive resolutionCoordinate cross-functional teams including business, IT, and vendorsEnsure delivery meets quality standards and client expectationsManage stakeholder communication and present regular status updatesOversee incident, problem, and change management in AMS environmentDrive continuous improvement and optimization of CRM processesAlign program execution with business goals and technical architectureRequired Skills & Experience6–9+ years of Program/Project Management experienceStrong expertise in Salesforce Service Cloud (Functional/Intermediate to Advanced)Experience managing AMS (Application Managed Services) engagementsHands-on experience with integration technologies (MuleSoft)Proven ability to manage large-scale, cross-functional programsStrong stakeholder management and communication skillsExperience with risk management, budgeting, and resource planningPreferred SkillsExperience with Salesforce Data CloudExperience with Salesforce Marketing CloudAdditional exposure to MuleSoft integrations (3–5 years)IT Program Management support experienceWork Environment100% Onsite role in Foster City, CALong-term engagement (multi-year program through 2029)Ideal CandidateStrong leadership presence with the ability to manage complex programsDeep understanding of Salesforce ecosystem and integrationsProactive, solution-oriented mindsetExcellent communication and stakeholder engagement skillsPlease click on the link below for our company benefitsDTI is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, marital status, veteran status, or any other protected characteristic under Illinois state or federal law. All qualified applicants are encouraged to apply, and employment decisions are based solely on merit, qualifications, and business needs.