Customer Service Representative - Part Time

Customer Service Representative Rochester, NH - Part Time About our energy Family owned and operated for more than 90 years, Eastern is a full-service propane and oil company serving New Hampshire, Maine, Massachusetts, Rhode Island, and Vermont. We are proudly ranked as a gold level status for Veteran friendly employers. We've been voted as one of New Hampshire's "Best Places to Work" in the Manchester Radio Group's #bestofthe603 and we are pleased to offer employment opportunities throughout New England. Joining Eastern means you're part of a supportive and family focused culture.Why choose Eastern?Employee & family fuel discounts for your homeState of the art Training CenterProrated paid time offVeteran's Day paid holiday for active military and veteransOpportunity for growthComplimentary coffee, snacks, and Thanksgiving turkeyPet insuranceAbout this opportunity This position is responsible for efficiently providing solutions to customer service needs through a positive and respectful dialogue. Ability to multi-task and effectively manage and dispatch customer calls is essential. Shifts vary depending on department needs. Part time opportunity, Monday-Friday: 9:00am-2:00PM.What your role will look likeAccurately and appropriately manage, respond to, and resolve customer questions, concerns and inquiriesProvide customer with requested information by using application software, or other appropriate means and assist customer to achieve total satisfactionInteract with customers and co-workers in a respectful and courteous manner and maintain confidentiality of all customer informationDemonstrate ability to accurately and successfully use Eastern's application software systemRegular attendance and punctuality adherence to a schedule that meets the needs of the department which increases on a seasonal basisBe receptive to and competently use new technologiesOther duties as assignedWhat you'll bring to this role Experience: 2-3 years of telephone Call Center Environment ExperienceEducation: High school graduate minimumHighly organized with strong problem-solving skillsUtilize excellent verbal and written communication skillsDemonstrated ability to read and write English and perform basic math skillsDemonstrated ability to multi-taskReliability and exceptional customer service skillsApply now to heat up your career at Eastern!