Claims Relationship Specialist

AHT - Claims Relationship Specialist - JD Location: Florence, KY Department: Claims Employment Type: Full-Time / Onsite About Our Company American Home Tech, a trusted roofing and home renovation company, serves homeowners across the tri-state area with insurance claims, roof replacements, and external / internal home remodeling. Founded in 2018 in Florence, KY (HQ) with an additional office location in Dayton, OH, we’ve already helped more than 9,000 homeowners across Ohio, Kentucky and Indiana. About The Role We’re looking for a customer-focused and growth motivated Claims Relationship Specialist. As a Claims Relationship Specialist, you will be responsible: Identify clients home improvement needs and present lasting solutions using your characteristics of resourcefulness, integrity, and honesty Meet face to face with clients and insurance adjusters to ensure a smooth claim handling and proper documentation of the scope of work Develop and maintain strong relationships with both staff members and clients ● Maintain timeliness with appointments both in and out of the office Collect data from customers as well as adjusters and enter into software to provide our clients with a seamless customer service experience Collaboratively work with the sales/marketing team to ensure an excellent customer experience Be eager to perform and take advantage of opportunities for advancement ● Provide product and system feedback to American Home Tech to help shape the future of marketing and sales within the company Lastly HAVE FUN each and every day with both staff and clients. Attend and participate in Bi-Weekly meetings with claims staff to provide ideas and share experiences in the field to better learn and grow professionally Requirements Ability to communicate orally in a clear, concise, and professional manner Ability to show proper judgment and initiative Ability to listen and interpret the needs of clients Ability to work individually or within a team setting Proficiency in related software applications (extensive training provided) High School Diploma required (higher starting pay for those with college degrees) Ability to learn and operate the Xactimate estimating software Valid Driver's License and clean MVR (going 3 years back) Felony free background Position Benefits: Competitive salaries starting at $50,000 and increasing depending on experience, education, and how well you interview Paid holidays + 3 weeks PTO (vacation days, personal days, and sick days) Health insurance (medical, vision, dental) Company vehicle and gas are provided Great career progression opportunities through performance, coaching, and training An extensive training program that covers topics of build material, installation standards, pricing, and comprehensive home inspections Computer and other tools needed are provided State of the art customer relation systems training Xactimate Training Schedule: 8 hour shift Monday to Friday with optional Saturdays License/Certification: Driver's License (Required) Adjusters License (Not Required) Pay: From $50,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Prescription drug insurance Vision insurance Work Location: In person