Assistant Account Manager

The Assistant Account Manager will support the Account Manager with their portfolios of client relationships and as such will be responsible for invoice and documentation review, invoice confirmations, customer/ debtor approved limits, advance rates and borrowing base calculations, letter correspondence and customer/ debtor communication as necessary. The Assistant A/M will also maintain friendly, firm, professional demeanor while providing competent risk management and timely customer service at all times. KEY ACCOUNTABILITES Ensure documentation quality is upheld and communication is maintained Ensure advance request and invoices are verified and compatible with policy Ensure portfolio and client targets are met for: Hard Verification levelsDays OutstandingEffective Advance RateCharge Back LevelsOver 90-day receivablesKey Responsibilities Review the paper trail for client fundings and supporting documentation, ensure fundings comply with approved debtor limits and refer to Account Manager any exceptions or debtor limit issues. Review client reports weekly and report any red flags to the Account Manager Conduct verifications and ensure adherence to policy, operational procedures and client specific operating conditions. Maintain timely and robust verifications and enter call records ensuring verification targets are met. Identify and anticipate client facility issues and proactively propose solutions to Account Manager as appropriate for implementation. Participate in client review meetings as necessary, ensuring prepared for meetings with all reports and risk position of clients understood. Ensure any potential dilution to collateral (charge-backs, disputes, shortages, etc.) is managed, prepared for and reviewed with Account Manager. Review policy and ensure it is understood and in how role is impacted. On a daily basis: Review incoming schedules, invoices and supporting documents to ensure receivables purchased are appropriate and policy compliant.Ensure any new debtors are identified and procedure followed regarding their credit approvalMail out original invoices within 24 hours of receipt (if applicable)Make verification calls on receivables in line with policy and in line with targets for client level and portfolio lev el verifications.Ensure notification procedure for all new client relationships and new debtors are followed and recorded.Support client funding process ensuring any advance and/or reserve release is in line with policy and any issues /concerns/future dilution has been addressed or disclosed to management.Review active client agings to ensure upcoming aging concerns are being reserved and targeted for collection calls, etc.Escalate and engage Account Manager over any identified client issues or exceptionsManage client relationshipMake collections calls on receivables in line with agreed collection program set by Account Manager; this will identify the following categories:Collection calls to be made on past due invoicesEscalated collection activity on watch clients and collect out clientsPre-collection calls, namely calls to ensure debtor has documentation in place to make timely payment.Make consistent and descriptive notes in respect of collection calls.On identification of potential/actual shortages, disputes, inability/unwillingness to pay or other problems with collectability of receivable to notify Account Manager as appropriateFollow up on any payment commitments from debtors.Prioritize receivables in light of debtor size, debtor performance, past issues, watch client/collect out client status, action points from client/portfolio reviews or as directed by Account Manager Ensure call volume is achieved and daily/weekly routines in place to reach operational targets Assist in setting up new client in line with Credit Approval Request. Ensure familiar with operating conditions set out in Credit Approval Request (or any subsequent approved amendment) for each client managed and that these are followed and put up for review if circumstances indicate appropriate. Ensure familiar with any pre funding conditions set out in the Credit Approval Request for each new client in which involved in first funding process and ensure they are followed or issues brought promptly to attention of Account Manager. Take new clients through and induction process ensuring they understand how facility will operate. To ensure that best practice is both shard and implemented with TCCC. Job Qualifications Strong Communication skills Commitment to customer service Organizational skills essential Experience in managing factoring client relationships including verification activity especially calls, reserve management, risk identification, etc. Ability to work in a participative manner in a team environment Ability to anticipate problem situations and propose solutions Self-Starter Work in a fast moving team environment Must be able to take ownership/Responsibility of work product.