Technology Support Technician

The Technology Support Technician investigates and resolves software and hardware problems for clinic staff to minimize computer downtime in each department. This is an onsite position. Essential Functions: Provide first level IT contact and convey resolutions to customer issues Properly escalate unresolved IT queries to the next level of support Track, route and redirect problems to correct resources Walk customers through problem solving process Maintain IT inventory updates and reassignments Follow up with customers, provide feedback and see problems through to resolution Utilize excellent customer service skills and exceed customers expectations Recommend procedure modifications or improvements Preserve and grow your knowledge of IT help desk procedures, products and services Respond to queries either in person or over the phone Respond to email messages for customers seeking help Ask questions to determine nature of problem. Install, modify, and repair computer hardware and software Run diagnostic programs to resolve problems Install computer peripherals for users Run reports to determine malfunctions that continue to occur Maintain and annotate IT help desk tickets as they are assigned Knowledge of Microsoft 365 and Active Directory would be beneficial All other duties as assigned by the Lead Systems Administrator These essential functions are a summary of the primary duties and responsibilities of the position, and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at management's discretion.