Customer Relations Representative

Posting Details Posting Details Working Title Customer Relations Representative Position Number 00248A Department ENROLLMENT MANAGEMENT Location Norfolk, VA Type of Position Classified Type of Job Full Time EEO Category C Technicians Job Description This position serves as the Customer Relations Representative for the "one stop shop" providing services to the Office of Admissions, Office of Financial Aid, Office of Finance and the Office of the Registrar. This position will also be responsible for the delivery of front desk reception and telephone services, answering general inquires and requests for service, performing routine administrative services to include reviewing admission status, financial aid student records, class registration, student accounts, handling customer complaints and coordinating solutions, researching complex problems and making appropriate referrals, if necessary.Given the nature of the positions in Student Engagement & Enrollment Services that provide support to student services and/or student-centered programs, the employee occupying this position may be required to work during a university closing. There may be occasions where the employee will be asked to work during university closings as directed by his or her supervisor. These instances may include working from a remote location (i.e. telework, etc.). Type of Recruitment Knowledge, skills and abilities Working knowledge of effective customer service techniques. Working knowledge of PC-related software to include Microsoft Office products. Working knowledge of information systems such as Banner, PeopleSoft or a similar program. Effective oral and written communication skills. Excellent keyboarding skills. Demonstrated ability to research, analyze and resolve simple and complex customer issues in an enrollment services environment. Demonstrated ability to work independently and as a team player. Special licenses, registration or certification None Education or training None Level and type of experience Considerable experience providing excellent customer service in a student-focused environment. Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification) Working knowledge of State and University policies and procedures for academic and financial programs and general disbursement procedures. Some knowledge of specialized program areas and/or interpretive/educational methodology. Some experience with Banner. Some experience using Banner to access student records. Some experience working in higher education. Experience working in Admissions, Registrar or Financial Aid offices. Conditions of Employment This position is a traditional on-campus position, Monday-Friday, 8am-5pm. Annual Salary/Hourly Rate Salary is commensurate with education and experience and begins at $ - $36,500 Posting Detail Information Job Requisition Number S03296 Job Open To General Public Open Date 05/11/2026 Close Date 05/22/2026 Open Until Filled No Special Instructions Summary Along with the completed application, please attached a resume and cover letter. Criminal Background Check The final candidate is required to complete a criminal history check. College Home Page Department Home Page Equity Statement It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply. Reasonable Accommodation Request If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at (757)683-3141. Alternative Hiring Process In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155. Pay Transparency Nondiscrimination Provision The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or consistent with contractor's legal duty to furnish information.