General Manager

The General Manager is responsible for the overall financial, operational, and regulatory performance of the property, ensuring the property is maintained to the highest standards of safety, compliance, and resident service. This is a full-time, on-site position that requires prior HUD and LIHTC experience.Responsibilities:Recruit, train, develop and supervise site team, fostering a culture of accountability, professionalism, and high performanceMeet or exceed financial goals for the property, to include:Maintain property occupancy using all available sources Ensure the timely and accurate preparation and submission of all required financial reporting to Regional Manager, ownership and external partnersPrepare and manage annual budgets; analyze monthly and quarterly financial reports, identify variances, and implement corrective measuresIdentify & communicate with residents regarding issues affecting their tenancy including arrears/late rent notices/payment plansInitiate non-payment & holdover process as appropriateEnsure proper renewal and processing of affordable rent subsidies/requirements including, but not limited to: Project and Tenant Based Vouchers, Low Income Housing Tax CreditsEnsure adherence to established Purchase Order policy and procedures to ensure property budget is followedEnsure that the property meets all regulatory compliance requirements, to include:Coordinate annual property Inspections and file reviews such as REAC, MOR, ENSPIRE, and HQS Register Rent Stabilized apartment with DHCR, as requiredEnsure all required site documentation is prepared and maintainedAttend file reviews and provide all required documentationReview and respond to all Agency Reports/inquiriesEnsure all required annual notifications and certifications such as bed bug reports, energy grades, window guard & lead based paint notices are prepared, submitted and posted according to law and guidelinesManage marketing and leasing activity in accordance with HUD/LIHTC regulations Maintain tenant files in accordance with applicable regulations including HUD, LIHTCOversee application process including income qualifications and complianceLead all property and file audit preparations, inspections, and follow-up responsesEnsure SOPs are in place and communicated to staff for all compliance requirementsModel and maintain a culture of excellent customer service, to include:Maintain positive, professional relationships with residents, ownership, vendors, contractors, inspectors, and regulatory bodiesRespond to emergencies as needed to safeguard residents, assets, and operations Attend virtual and in-person ownership meetings, and evening Tenant Association meetings when requiredManage move-in and move-out inspections with tenantsEnsure timely unit turnovers Prepare & send lease violation notices, lock out charges/noticesCoordinate timely project and tenant-based voucher lease renewal processCoordinate lease signing, income certification and subsidy processing Collaborate with the Social Service provider to make referrals to supportive agencies Review incident reports and follow up with tenants/legal/securityMaintain the property in full code compliance and ensure all violations are promptly addressed and cleared up to prevent fines, including timely certification of corrections with all applicable agencies, to include: Ensure work orders are completed accurately and timely with proper documentationMaintain a level of cleanliness and security within the propertyOversee the coordination of building projects and coordinate tenant accessAddress issues that may arise with outside vendors/contractors Oversee & coordinate the HQS/ENSPIRE pre-inspection processConduct routine building inspectionsCoordinate and ensure completion of annual unit inspectionsRequirements:Bachelor's degree and Minimum of 5 years Supervisory level affordable housing management experienceDemonstrated skills managing a teamExcellent customer service, interpersonal, and resilience skillsCertified Occupancy Specialist (COS), or similar certification preferred but not requiredStrong computer and communication skills, both verbal and writtenAbility to multi-task and meet deadlines in a fast-paced environmentExperience with Yardi Voyager, RealPage or similar softwareAbility to prioritize and manage time effectivelyStrong attention to detailAbility to deal with ambiguity Bilingual (Spanish/English) preferred but not required