Technical Operations Specialist (Systems & Automation) – Austin Hybrid

Smartish is looking for a hands-on Technical Operations Specialist to help improve and connect the systems that run our e-commerce business.You will own and improve the systems that run our eCommerce business. This is a hands-on role working across Amazon, Shopify, warehouse systems, and internal tools. You will build, fix, and connect systems. Not just document them. You will be expected to figure things out without perfect information and drive solutions end-to-end. This role sits at the intersection of operations, technology, and data.If you enjoy untangling interdependent systems, automating manual processes, and making technology work better for real-world operations with an immediate impact, this role is for you.Ideal for someone early in their career (2–4 years experience) who wants to learn fast and take ownership of real systems.You’ll work hybrid out of our Austin downtown HQ office with some visits to our order fulfillment warehouse (10 minutes apart), collaborating directly with teams across the company. The role also supports light internal IT needs such as computer setup and troubleshooting.This is a great opportunity to make an immediate impact at a profitable, fast-moving e-commerce company that has been growing for 17 years.Location: Austin, TX (Hybrid - HQ + Warehouse)Type: Full-TimeCompany: SmartishReports to: Head of OperationsDirect reports: In-house PHP DeveloperCore Accountabilities: LMABusiness Process Analysis & OptimizationSystem Requirements & Project ScopingBusiness Systems & Infrastructure OversightSupport for ITWhat the actual work looks like:In your first 30 days, you might:Debug a broken Amazon → inventory syncMap how orders flow from Shopify to our warehouseWork with a developer to fix an API issueIdentify 2–3 manual processes to automateJob Accountability Details:LMA (Lead, Manage, Hold Accountable)Lead systems-related projects across departments including operations, marketing, and warehouse teamsManage priorities and project timelines for our small external development teamManage remote internal PHP developer to company objectives and embody core values and EOS leadership practicesHold internal and external partners accountable for system improvements and deliverablesProvide clear communication and updates on project progress and system improvementsDrive accountability around system ownership and documentationBusiness Process Analysis & OptimizationAnalyze current workflows across e-commerce operations, warehouse management, inventory, and marketing dataIdentify inefficiencies, manual work, and opportunities for automationCollaborate with internal teams to improve processes through better systems and integrationsDesign solutions that improve operational efficiency, data visibility, and scalabilitySystem Requirements & Project ScopingTranslate business needs into clear system requirements and technical specificationsDefine scope and priorities for new system improvements and integrationsWork closely with developers to design practical, scalable solutionsEvaluate tools, platforms, and integrations that support company growthEnsure projects stay aligned with operational needs and business goalsBusiness Systems & Infrastructure OversightOwn the reliability and performance of key business systems and integrationsTroubleshoot complex issues related to data flow, APIs, and system integrationsMonitor and improve how systems interact across the businessMaintain documentation of systems architecture and workflowsIdentify opportunities to simplify, automate, or improve system performanceSupport for ITProvide light internal IT support for employeesSet up computers and software for new hiresTroubleshoot common technical issues and escalate when necessaryHelp maintain simple IT policies, documentation, and best practicesAssist with vendor coordination when neededWhat We're Looking For:Required2+ years experience in a Business Systems Analyst, Systems Analyst, or similar roleExperience translating business needs into technical requirementsExperience working with software developers or technical teamsExperience working with APIs and integrationsExperience using LLMs/AI to expedite output on all frontsStrong organizational and problem-solving skillsComfortable working hands-on with systems, integrations, and dataWilling to work hybrid in-person in Austin (HQ + warehouse)Bonus PointsE-commerce or Amazon marketplace experienceExperience working with Amazon and Shopify platformsFamiliarity with WMS, ERP, or CRM systemsSQL, PHP, Laravel, scripting, or QA experienceAdvanced Excel spreadsheet manipulationIT helpdesk or systems administration experienceExperience working in a small and growing companyExperience working within EOS (Entrepreneur Operating Systems)Why This Role Is UniqueWork on real operational systems that directly impact customersExposure to every part of the business (supply chain, warehouse/inventory, marketing, product, finance)Direct influence on how our systems evolve as we scaleJoin a profitable, bootstrapped company that values practical solutions over bureaucracyBonus points if you like tacos, dogs, or cats or all three.This role is NOT a fit if:You prefer structured environments with clear requirementsYou mainly document processes instead of building solutionsYou rely on others to drive technical executionBenefits: Health, Dental, VisionFSA, HSA401(k) plan with employer matchPTO, HolidaysPaid covered parking in downtown AustinFree phone cases & stuff for you and a +1Smartish makes everyday life a little easier with phone cases and stuff just clever enough to solve unexpected needs. Based in downtown Austin, Texas, our team is a jaunty, down-to-earth, and highly caffeinated group of folks that, since 2009, have taken our products seriously, but ourselves... not so much. Pique your interest? Learn more about Smartish.com